This looks really cool! Just wanted to leave the feedback that I wish I could pay per use, or have you not charge me in months that I don't use it at all. Even $5.99 per use might be worth it to save me 30 minutes on the phone, though of course the lower you could make work the better. I'm wary of signing up for a recurring service because I probably call customer support numbers a handful of times a year. But when I do, this would be great to have :)
Report
This product is off the hook. I submitted a request to solve a DirecTV billing issue. 10 minutes later I received an email from DirecTV with a credit. I would have easily spent 30 minutes listening to hold music. One email to Ringr and they handled it. Thanks Ringr!
Hi Product Hunters, I’ve been handling customer service calls for my mom for years, and used to have my boss fielding customer service calls for him all the time. Thought it was time I set out to try tackle this problem.
To kick things off I am giving Product Hunters the first month subscription for free!
@robw_r i signed up and it just left me sitting on paypal. i know i've been charged, but there's no indication that i'm now a Ringr member. No contact info I can find on the website. And no place to log in. What did I just pay for?
Very interesting! Two quick questions I'm curious about: (1) What happens when there is no quick resolution to the problem, that is, when the back and forth doesn't result in a refund? (2) Why did you choose to go with a subscription model rather than pay-every time-you-use one?
Somewhat similar to what Akosha does in India.
@manasvinik We used subscription model because we wanted to offer great customer service, and pay per use just seemed clunky and limiting.
We'll always do our best to resolve problems and take them as close to resolution as possible. We really focused on our successful call rate and getting that as high as possible is our core objective!
Report
Just a heads up, the "RINGR" link in your header is broken.
love the idea. The subscription model makes sense, but as a consumer I'm trying to think if this is a good fit for me (my frequency of customer service calls being once in a couple of months). A pay-per-ticket model sounds more attractive, although I don't know how the economics for such a model would work out.
LOVE the idea behind this. My 2 cents though, the "Pay below to start your subscription" page as the second screen is too agressive. Let me try it first to show us what you got, then I'll gladly pay. Let's say, the first resolution is free. I think this creates way too much friction too early, especially for a new service. But again, this is highly needed, so kudos
mave.io
The White List
Podpage: Podcast Websites
Boss as a Service
The White List
Your Mechanic
Async