Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages.
Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.
This is the 8th launch from Sendbird. View more
delight.ai
Delight.ai is the branded AI concierge that makes every experience personal and delightful for customers, trusted and profitable for businesses.
Launch Team
Sendbird
We're so excited to launch delight.ai! Let's go team!
Shadow
@doshkim Congrats on the launch! The vision of making conversations truly personal is inspiring. Excited to see where this journey takes you. 🎉
This feels much bigger than a product launch. It brings me back to the early days of building @Sendbird, when our belief was simple: technology can help people connect. That idea carried us through more than a decade of learning from customers, partners, and a team that never stopped pushing.
Delight.ai ✨ continues that work. We built it so conversations can feel personal in a way it wasn't done before. When someone returns, it remembers them. When they pause, it waits and gently reaches back out. When they switch channels, it keeps the thread. Small things, but they matter so much.
I’m proud of what our team created and grateful to everyone who shaped this moment with their feedback, passion, and inspiration.
Thank you for supporting our journey towards building a more thoughtful approach to how people and brands communicate. I hope you’ll follow along as we open this next chapter!
Big congrats to the team on launching Delight.ai.
It’s been brilliant watching this come together, and the early results are already looking seriously good.
If you’re curious about adding a bit of brains and speed to your customer experience, give it a go. Excited to see where this goes next.
Zivy
Impressive direction @doshkim @markatsendbird @harry_kim . I’m curious how smoothly Delight.ai keeps context when someone jumps between channels over longer periods. That’s usually where conversational systems break down.
Sendbird
@doshkim @markatsendbird @harry_kim @harkirat_singh3777 Delight.ai's Agent Memory Platform (AMP) is where we store context that needs to persist across channels and across time. When a user jumps to a new channel , we retrieve the relevant context from AMP and use For You Conversations to create a warm start to the conversation so that users can pick up where they dropped off previously.
Congrats on the launch 🚀 Finally an AI customer concierge that gets me!
Rye
Been watching the Delight AI team build this for months, super impressed with how they make customer experience feel human again. The best AI doesn’t automate tasks, it automates care. Every tech shift sparks new customer behavior — and this one’s redefining how brands connect with people. Check them out!
So proud of our team today. Delight.ai isn’t just another AI feature — it’s a whole new standard for what human-level customer experience can look like. From long-term memory and truly personalized conversations to seamless omnipresent interactions and enterprise-grade governance, this launch shows what happens when technology learns to understand people. Huge congrats to everyone who made this possible. 🚀