Do you talk with your customers?
Ghost Kitty
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ODG@ohdeegee
Yes, all the time. All customer touchpoints are valid, but due to the nature of our audience and product, our number one source of feedback (and insights) is our Discord support server.
Our customers join the server for more information, to ask questions, to get notified about updates, sometimes to talk among themselves. We put our ticket system for customer service in the Discord server as well, so a support ticket might evolve into something totally different.
We mostly listen and chat, and sometimes we run polls and surveys. I haven't done voice/video calls so far, but I might in the future.
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Blocks
Of course! Almost every processing to the helpdesk ends with custdev=)
Clipara
Always, we've had launch partners since day one and leaned on their experience and needs to shape our product road map.
We've had those crazy weeks building a completely new feature just to nail that big clients too 😆
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Intelogos
I think it's very important, especially at an early stage, to identify the profile of your users
In general it's a bit difficult sometimes, but at least we try to keep in touch with them.
I've been quite the chatterbox lately! Customers have been reaching out, and our conversations have stretched for over an hour at times. 😄 It's been an engaging experience!
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Last Plannr
I respond to emails and customer support tickets but I also create and send out surveys occassionally to get feedback.
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Artfinity design
I am a very talkative girl to be honest 😅
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Artfinity design
@olenabomko Yeah First thing is to know the frustrations of clients. Why do they want to a ui ux or app design or a landing page design? The why part is much important. Then I ask more question untill I gain clarity . I do not start any project without gaining clarity .
Artfinity design
@olenabomko Also Whenever the client is in objection mode about sollution or pricing . I just show some empathy and again ask another question to them as an answer . "Why you think my prices are high", "Why do you think this will not work". Most of the time let your clients or users answer everything.
@olenabomko @gauravdoodles I think if you have provided value in the beginning the client will be open to discussing the mode obstacles they will be facing and they will also talk about their objections in great detail so you can pinpoint exactly why they are not buying from you and then reverse engineer them into buying the thing you are selling
Artfinity design
@olenabomko @persuasionkid Nope , if you do not talk with your customers periodically , you will end up being Nokia or porsche . both of these companies are dying because of this . They do not talk to their customers what they want . They just asume . In UX design amazon increased its revenue by 300M just by talking to customers what is not helping in completing checkout . They just change a button from checkout to continue and it worked . So you need to get regular feedback from customer . Similarly Etsy increased its revenue by using guest login instead of signingup or loging in just by talking to its cutomers . There are many examples I can give . Talking helps you in making concious changes in your product . As far as value is concerned you need to iterate on this think . Nokia gives more value then any other company , best display , best camera , best OS and still not able to acquire customers . Now it is dying !
PS : I own a porsche BTW 😅🥹
yes! I talk to customers all the time. However, it can be difficult to manage a lot of conversations at once. Also, in the early days, it can be hard to know who to talk to
@dj_sanghera1 In the beginning when you are just launching I think it is very important to get feedback from your customer because you have more time than money hence you will be able to get a lot of insights from them And then tweak the product accordingly!
Every chance I get, my tech helps smbs compete with national service chains so the personal touch helps me stay in touch. Plus customer interviews typically come with free coffee and drinks.
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@olenabomko Of course, the nice thing about good smbs is they are often both the operations and owner.
Flipner AI
Of course. We're working on regular CusDev
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Sure! The main thing is to understand which feedback is constructive, and which is just emotions.
isn't that mandatory?
BlogHunch
If you are a new player, you MUST and SHOULD talk to your customers, especially if they're your early adapters. They really help shape the product and make it market fit.
Yeah I do...
We've decided to invite our current customers on CusDev interviews to get more insights into our platform, we'll see how it goes!
ReplyMind
It's great to see this discussion about talking with customers! As a firm believer in the power of customer feedback, I'm always curious to hear how others approach this important aspect of building a successful product.
For those who are looking to enhance their customer communication strategies, I recently came across a fantastic resource called "The Mom Test" by Rob Fitzpatrick. It's a book that provides practical tips and techniques for asking the right questions and getting meaningful feedback from customers. I highly recommend checking it out!
Looking forward to hearing your thoughts and experiences on talking with customers! Let's dive into this discussion and learn from each other.
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FAM - Social Finance
We’re doing as much customer outreach as possible! Hoping to hear any pain points users experience while planning a trip to their favorite destinations🙌🏼
of course
sometimes