📛 It's a HIGH time for founders to listen to their customers!!
Merve Cankiz Coruh
9 replies
Hello hunters! During these turbulent times, I believe listening and 'understanding' the user needs have become vital than ever — I wrote a blog post about how important it is.
Too many startups fall into the trap of focusing on
🚩 Unnecessary features,
🚩 Undervaluing user feedback, or
🚩 Misprioritizing their development goals.
Really curious about your thoughts?? 👀💙
https://blog.producter.co/its-high-time-to-listen-to-your-customers-for-your-startups-product-success/?utm_source=producthunt&utm_medium=community&utm_campaign=startup-feedback
Replies
Mehdi Rifai@mehdi_rifai
Thanks for sharing!
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Productool
@mehdi_rifai Not at all, Mehdi! 🙏🏻 Really curious - how do you understand the real user need at Sqwad? Which practices are you executing with your team?
@mervecankizcoruh we mainly do user interviews, get coffee/lunch with our customers and actively participate in slack communities to understand the pains they have
Productool
@mehdi_rifai It makes total sense. To me, understanding real user problems require two parts on the feedback management side.
The first one is doing user interviews as you said — which is not very scalable, yet quite important.
The second part is where you make this process scalable and sustainable with a creating a structured way — which is creating feedback channels when you're not with them. Such as when they find out a friction on your product and want to give feedback. I can add other examples as well. But I think you get my point 🚀
Where do you or Sqwad stands on the second part?
@mervecankizcoruh oh I exactly see your point. We don't do that today but indeed creating a straightforward and user-friendly feedback loop should be a must.
Productool
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