Roast my idea: Embedded FAQs
Yang
5 replies
Almost every website, app, or platform needs FAQs and customer facing docs. However, the customer experience of these help docs is often sub-par.
Most of the time these docs are in a separate location outside the app, contain hundreds of articles (because it needs to cover the whole app).
Idea: Embedded faqs (like a intercom widget) that shows specific faqs based on URL.
Replies
Miriam Dorsett@miriamdorsett
Entre
I like this idea if it could connect with google docs that would be great for me personally. That is currently where I keep my FAQ.
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I think you should create an MVP that demonstrates your idea. This way you quickly find out either go or no go
Trying to figure this out for my own app currently so I do think a consumable, and accessible solution to FAQs is an untapped need.
What media formats would these embeds support?
@tanya_desai I really think the sky is the limit here, but rich text (and images) would be the starting point.
Created a PH Ship page here: https://www.producthunt.com/upco... 🎉