The Right and Wrong of Community Building
Samyak Tripathi
4 replies
First, let's revise what a community is and is not about, okay?š
1. ššØš¦š¦š®š§š¢šš² šš¬ ššØš šššØš®š ššØš® (šš®š š°š”šš š²šØš® šš«š¢š§š š¢š§ššØ šš”š ššš«š¤šš)- People do not opt into communities as they do for Email Newsletters.
It's about them Not You!
So do not do childish activities that piss everyone off in your community.
š. šššÆšš§š®š šššš«š¢šš®šš¢šØš§ š¢š§ ššØš¦š¦š®š§š¢šš¢šš¬- Most people plan to do Community Marketing the way they do Traditional Marketing Funnels.
People are talking about Community Qualified Leads and everything without the context of how a community works.
Cause of this uneducated thought, people start putting off their communities as promotional channels for their Content Marketing Campaigns or their Lead Gen Campaigns.
Oh, I know the 'How will I convince my Boss Argument'!
In One Sentence, Would you like to be in such communities?
Also,
Attribution of Revenue Comes when people enter Community in the How did you hear about us field on your Demo/Pricing Requests forms.
Community-Led Growth is not about hitting new users, it's about hitting new areas of conversations and relationships.
šš”š¢š§š¤ šØš ššØš¦š¦š®š§š¢šš¢šš¬ šš¬ šš«šš§š ššÆšš§š šš„š¢š¬šš¬, people who don't particularly recommend your product (so to say) but do refer to whatever your business stands for and share it with their colleagues, bosses, and social media friends.
Let's move forward.
š. ššØš® šš«š š£š®š¬š š ššš«š šØš ššØš®š« ššØš¦š¦š®š§š¢šš²- It is very natural to think that you own a community, but that's certainly not how people behave. You have to become a loyal member of your community like others.
Hence consistently engage in other conversations and spark new ones too.
You can never Own a Community, you can just influence it.
(Start with observing your behavior in the communities you are in currently).
š. ššš«ššš§š¢š§š šš§š ššš„ššÆšš§šš š¢š¬ ššÆšš«š²šš”š¢š§š - This ties to another point that communities are not about numbers, they are about relevant conversations.
Hence do everything it takes to make the community Relevant & Specific.
Now,
A community can be a cool little channel that everyone wants to get the most out of today, but you have to understand the Pros and Cons of every channel to make an informed decision for your marketing strategy this quarter.
Otherwise, you'll mess up the whole thing.
Disagree with what I think, or wanna add something?š¤
I'm happy to be enlightened...
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Maxwell Davis@maxwellcdavis
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WorkHub
Very well written. Thank you for sharing it here so that the community can benefit.