Which review site do you trust most when buying a SaaS tool?

Question

When you're in the market for a new SaaS tool, where do you go first to gather research or social proof?

Do you rely on sites like G2 or Capterra, or do you trust something else entirely (word of mouth or a recommendation from a colleague)?

Share your go-to review site and why!

Xinshu Ta · Accepted Answer

G2

Emin Araki · Answer

Mostly Reddit 🙌

Nedim Mehic · Answer

I mostly use G2 as it has proven to be most reliable for my use case

William Joseph Parker · Answer

I tend to rely on Capterra for SaaS reviews. I find their reviews are usually from verified users and the site lets you filter reviews in helpful ways to find the most relevant feedback for your needs. G2 is solid too though!

Answer

Word of mouth work best for me! When a colleague shares their firsthand experience with a SaaS tool, it’s more trustworthy than online reviews.

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I use Software Advice sometimes, especially for comparisons between similar tools. It’s not as popular as G2, but I find it helpful.

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I start with G2 or Capterra, but I don’t fully rely on them. I prefer to test out trials or demos and pair that with feedback from peers.

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Capterra is my go-to, but I also like checking Quora or Twitter threads. Sometimes users share more nuanced experiences there than is formal reviews.

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I find G2 more reliable than other review sites. The layout makes it easy to compare tools based on what actually matters to me.

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I usually trust feedback from my peers over review sites. However, if I need to explore further, G2 and Capterra are solid places to start gathering info.

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I usually rely on G2 when looking into SaaS tools. I feel like their reviews are from real users, and the filtering options help me find relevant feedback quickly.

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I use a mix. I’ll check G2 for the features and feedback, but I always ask around in my network to get a more direct perspective.

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G2 is my go to for user insights and easy comparisons.

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Honestly, I usually just Google reviews and check Reddit threads.

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I go straight to G2. I like their user base, and the reviews tend to feel more authentic. It gives a good balance between pros and cons.

Which review site do you trust most when buying a SaaS tool?

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