Reviewers mostly see Canary Mail as a polished, fast email client, especially on macOS and iOS, with clean design, smooth syncing across Apple devices, solid multi-account handling, and some genuinely useful AI touches like drafting, summarizing, and extracting time references into calendar actions. Still, the AI experience feels uneven: some users find it helpful, while others ignore it or say basic requested features and response controls are missing. A few also mention bugs, limited customization in places, missing smart sorting, and intrusive prompts for paid features.
Sven - thank you for the detailed feedback, and I’m sorry you felt ignored after paying. You’re right to expect basic workflow improvements like favoriting folders and a faster “reply with Copilot” action, and it’s fair to call out that we didn’t implement what you asked for within the timeframe you expected. Since then we have shipped major releases like AI Copilot improvements, Inbox Zero workflows, and ongoing stability updates - but that doesn’t help if your specific blockers remain. If you’re open to it, reply here (or DM) with the exact folder-favorite behavior you need and your “custom prompt” use case, and we’ll share the most accurate current status (in progress vs planned vs not currently scheduled). Either way, thanks for pushing us to close the loop better.