Cogni

@samantha_snyder Hello Samantha. We’re actually working on some very cool UX/UI enhancements, android platform access as well as a new "premium banking" features.

@dion_davis Been waiting for over 2 days. Frankly when I can open a Goldman Sachs Marcus account in less than 5 minutes, I wonder why it takes so long for you guys....

@jaclyn_kurtela Hello...I'm Head of Member Services for Cogni and YES, android is absolutely on the roadmap. Glad you're liking the platform.

@dion_davis That's amazing! Thanks :)

@john_vonroth Hello John. Our platform has an automated approval flow that is instantaneous. We have a 24-hour tunraround for responding to reviews of new accounts that require manual review.

@dion_davis Sorry but that is simply not true: I applied 3 days ago and 72 hours later I received no email and after checking the app itself for 48 hours simply stopped believing that I would even get a response.

@john_vonroth Thanks for the response John. I will personally escalate the matter internally and have the new accounts team look into this, as this would be rare. Just to ensure we got the right person; please reach out to our Member Services team when your time permits. We’re available Monday — Friday, 8 am – 9 pm EST, and Saturday, 9 am – 7 pm EST. Any further questions directly related to your account can be directed to us at member-services@getcogni.com , thank you.

@getcogni @dion_davis Thanks. I DID try to call and also sent an email. Needless to say I am still waiting...Is there any other way to actually get customer service or to reach you? Thanks.