Cohere Chime

Name: Cohere Chime
Rating: 5.0 (1 reviews)

Let customers call you with one click and zero setup.

5.0•1 review•

12 followers

Let customers call you with one click and zero setup.

5.0•1 review•

12 followers

Visit website

Customer support tools

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Video and Voice calling

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Live streaming platforms

Your site is a storefront, treat it like one with the Cohere Chime widget. Close more customers faster with instant live video calls. Get 40% more connected calls with the Cohere widget, directly from your site.

Free Options

Launch tags:Productivity•Sales•User Experience

Launch Team

Cohere

Maker

Hey Product Hunt! 🎉 We’ve all seen it — a Chinese restaurant’s phone number on the corner of their window, or a technician’s phone number attached to the washer you just bought. Fielding inbound calls is one of the oldest forms of sales and customer support, and we’re proud to share that we modernized it for the web! With Cohere Chime, your users can start 1-click audio and video calls without having to leave your site — no meeting links, support codes, or software downloads needed. During the call, you can see exactly what your site looks like on the customer’s end, and even request to control their screen. It’s as close as you can get to physically teleporting next to your user and helping them through your site! When I worked as an IT support technician in college, a customer would come by our IT help desk with a computer issue and I’d fix it in front of them. Since then, I’ve always wondered why online customer support couldn’t be just as easy – and now it is. I’m hyped to see how delighted your customers will be when they use it! The experience is pretty magical – trust us when we say that you have to try it for yourself. Would love to hear what you think, let us know in the comments below, or at hello@cohere.so.

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5yr ago

Wortharead

@cohere @yunyu pulling for y’all over “Meet for Slack”—your product seems like a cool idea—just threw you an upvote (I’ll chill down here in third place)

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5yr ago

Cohere

Maker

@nate_travis Haha thanks Nate – tossed over an upvote to y'all as well!

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5yr ago

Y Combinator

Hunter

Cohere is the future of customer support and onboarding. Their software lets you easily see and control your users' screens, right inside the web browser, so you can help them directly without having to set it up by phone or Zoom. Every startup with high lifetime value absolutely needs Cohere for customer retention and conversion. This is software that can make your company. Now they've released Cohere Chime, so your customers can call you directly from your website – no links required. More than before, it's like standing next to your user while helping them fix issues live. Whether you're a tiny startup or a giant company with millions of users, everyone should use it.

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5yr ago

Cohere

Maker

@garrytan thank you for your support!

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5yr ago

Artboard Studio

@garrytan @rags What a great investor, he puts money plus promote on Youtube and now commenting here! You guys are so lucky!

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5yr ago

Cohere

Maker

@garrytan @mucahitgayiran Garry has been amazing!

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5yr ago

Cohere

Maker

I sincerely wish I could have something like Cohere Voice at Amazon. I work on an internal tool with thousands of users, and support becomes a nightmare of users filing tickets, slow screenshot exchanges, and awkward instances of “can you hop in a call real quick and share your screen?” If my team had Cohere, we could observe bugs as they’re happening AND call the user right there!

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5yr ago

Cohere

Maker

@willye Thank you so much for your support!

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5yr ago

One Year Wiser

Wow, looks super neat. This would also be super helpful for conducting user research sessions. I've used those live intercepts before for research, but you still have to coordinate with a phone call and often they wouldn't answer. What’s been the most effective way for you to acquire customers?

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5yr ago

Cohere

@tylerswartz We've found that the most effective strategy is offering live demos via Intercom when users hop on the site → Cohere Voice and a quick tour around the product. There's been a really positive response, and we get to use Cohere to showcase Cohere. Very meta!

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5yr ago

Cool! It is a great tool on these lockdown & telework times in order to provide better customer service nowadays. What is the average internet bandwidth needed per customer?

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5yr ago

Cohere

Maker

@williampv The screen sharing sends DOM elements instead of pixels, so it requires very little bandwidth (<~10kb/sec in most cases) unless you request a full screen share. The bitrates dynamically adjust during audio calls, but it should average at ~192kb/s.

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5yr ago