Hi there, I'm Zander, co-founder of Doorman. After months of white boarding and embarrassingly abstract discussion, we're thrilled to finally release the completely rebuilt Doorman iOS app, now with Returns Shipping in addition to our core Package Delivery service (get all your online shopping delivered to your front door on-demand until midnight, 7 days a week).
So if those shoes we delivered don't fit, we'll also pick them up and get them shipped back for you!
Kapil (CTO), Zach (Creative Director) and Kevin (iOS Engineer) dug deep to completely rethink the app - there's even a screen we internally call the Serenity Screen, because it's supposed to make you feel calm once your delivery is scheduled :)
There's a ton of other new features as well, including:
- Add to calendar
- Delivery rating
- Driver photo display
- Package photo display
- Branded retailer logos
Would love to hear your feedback!
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Awesome product. Solving a major customer experience pain point. Everyone gets excited to receive something they order online. But when the person is not home to receive the package and then has to wait longer or finds out the package never came because someone took it then we all wish something like Doorman existed.
The app is beautifully designed, carefully executed, and led by a talented group of guys. I look forward to seeing the growth of Doorman. I visualize seeing their logo all throughout NYC, San Francisco, and all the major cities very soon. They are creating a delightful experience for customers and it should be exciting to watch the team progress in the future.
Cheers!
Great product! I have seen way too many of those yellow UPS delivery notices living in SF and it has always been a nightmare to pick up my packages. I have used doorman a couple of times now and it always works perfectly and they are delivered within the 2-hour window. The first version worked fine but the redesign is a huge improvement on the entire experience. Thanks for solving this package all too common problem!
Hi @Zander and team -- Really like the updated product design! I've been on the fence about trying Shyp vs. Doorman. What are some of the specific advantages to Doorman I should be aware of?
@irv3389@zander Hi Irv - the primary difference is that we also offer package delivery, so instead of getting missed delivery stickers on your door, or having to haul boxes home from work all the time, we'll deliver all your online purchases to your front door until midnight, 7 days a week.
@zanderadell great to have you on Product Hunt. I've been using Doorman for about a year now - I love it. Your team is helpful and has done some incredible things (even delivered a package to a restaurant one evening b/c the package arrived later than it was supposed to). :-)
In terms of the app, the changes are great. I like the quick visual regarding where the packages are coming from and the UI is much improved.
I have a question for you about the business model. Over the course of the year, I moved from a price / package to a monthly fee. This means I am paying you less. Do you think there is a strong path to profitability?
@corleyh Psyched that you've had such a great experience with the service! And I remember that delivery to the restaurant :) Regarding the business model, you're right that the profit margin is lower per delivery, but because the monthly fee members represent recurring revenue, the lifetime value is significantly higher, and their usage increases and becomes more predictable, allowing us to run more efficient operations.
I have been using doorman since around August 2014... I think... Man that is a while :) !!!
Anyway, great service. I really like how easily it is to get my packages now.
I have yet to use them to ship packages since they added the shipping service. I use Shyp once after I sold something on Ebay (that was a great experience).
Question: Are your workforce employees or contractors? Also, why did you select that option?
@joemellin Indeed, this is a topical issue - our Delivery Agents are contractors, which is a perfect model for a small startup, primarily because at the beginning you have no idea how many hours you'll be able to give someone. As we grow and have more predictable hours for our Agents, we may offer them full time positions. In some early conversations, however, there is mixed interest for several reasons. The first concern we hear is that they have several gigs and want to keep it that way, and the second has to do with weekly take-home pay, which is much higher for contractors because taxes haven't been taken out yet.
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Great idea to solve a major customer pain point. @zanderadell - any plans to expand beyond city limits? A big chunk of my neighborhood's Nextdoor posts seem to be about "my package was stolen off my porch"
@jcinsv Thanks! And good question - once we have enough demand in any area, it's cost effective for us to deliver there. So while we're early, we're focusing on dense parts of urban areas (currently SF, Chicago, NYC) but we'll be able to expand outside of cities as we grow.
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