Helphub

The GPT-3 powered knowledge base that writes itself

9 followers

The GPT-3 powered knowledge base that writes itself

9 followers

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Knowledge base software

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Customer support tools

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AI Chatbots

Helphub is a smart knowledge base that uses AI, powered by GPT-3, to write support articles for you. It’s also ridiculously affordable with unlimited users for one flat monthly price, and is beautifully designed to look great right out of the box.

Launch tags:Web App•Productivity•Customer Success

Launch Team

Wispr Flow: Dictation That Works EverywhereStop typing. Start speaking. 4x faster.

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Contento

This looks sweet! I've played around with gpt-3 a bit myself, but super cool to see it usefully integrated in a product like this. Do you guys think existing saas products are going to start implementing models like gpt-3 or will there be a new wave of products that take their place?

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6yr ago

Helphub

Maker

@shaw_nelson Great question! I think a combination of both is likely, but as models like gpt-3 get better I think the way we design and build software will change such that newer players will have the advantage. For now, we just use gpt-3 to augment the article writing process in Helphub, but eventually you might see some cool features that use ai to engage customers and resolve their issues without a human ever being involved ;)

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6yr ago

Bookmark OS

Looks interesting! To be sure, is the, "See what you can build with HelpHub" section examples of help sections built using the product?

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6yr ago

Helphub

Maker

@drlynam Hey, thanks! And yes, those are a few of the companies that are currently using Helphub!

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6yr ago

The Pitch

Wow @brahnema & @craigbrott that's super cool. How does it generate what to say from just a few bullet points? Does it work for any support articles or is it for specific content? For example, was the return article generated by other customers or do you have it trained on a bunch of support articles from the web?

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6yr ago

Helphub

Maker

@brahnema @craigbrott @theprafulmathur Good questions, GPT-3 works best with as little guidance as possible so it's actually trained on 2 support articles that I generated with GPT-3 itself. It can generate other types of articles but the tone will usually revert back to sounding like a support article and it may mention CS-specific phrases like "contact customer support with any questions". Overall you can edit down what it outputs for lots of different use cases.

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6yr ago

Tech News Summary by Concise AI

I can see the potential. The video example is great for Ecommerce, what about step-by-step guidance for SaaS and API docs? Any plans to integrate chat like Intercom so the solution can be generated by piecing information from the help centre?

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6yr ago

Helphub

Maker

@quincylun Very cool idea that I'd love to implement. The current API beta program of GPT-3 only supports running requests against their pre-trained models with very short priming prompts. In order to make this concept work you'd need to train a model on a customer's knowledge base. I don't think that's possible yet, but once OpenAI implements custom model training via API this will get very interesting.

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6yr ago

Cruise.me

I just signed up. FANTASTIC! Going to create an external help desk and one for internal documentation. Amazingly intuitive. And the AI write is beyond cool. Nice work!

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6yr ago

Helphub

Maker

@stephenchip Hey Stephen, awesome! We'd love to help get you set up so just email me at craig@helphub.io if you have any questions.

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6yr ago

Trimwire Observe

Amazing product! Love the use of GPT-3, especially given the repetitive nature of help center articles.

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6yr ago

Helphub

Maker

@david_shi Thanks so much! After talking with current HelpHub customers I realized that actually writing the articles was the biggest roadblock to conversion. So this is meant to solve the biggest problem customers were facing.

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6yr ago

Helphub

Maker

Hey, I’m Craig and I built Helphub along with @brahnema. Helphub is the only customer knowledge base that uses GPT-3 to write help articles for you. In addition to making writing articles super fast with AI, Helphub is also simple to use, well-designed out of the box, and super affordable for small and large teams. I took my startup through YC a few years ago, and when it was time for us to build a support center, I found that nothing really fit what I was looking for in terms of pricing, features, and aesthetics. Zendesk Guide charged for every agent on our Zendesk account, which seemed ridiculous. None of the options looked good, and it was a pain to write articles to begin with and re-write articles to stay up to date. Helphub solves all of these problems. You only pay one flat monthly fee for an unlimited number of users. This can result in massive cost savings compared to Zendesk Guide, Helpscout, or Helpjuice – all of which charge per seat. Helphub also looks great right away. Just choose your colors, upload your logo, and you’re good to go. The coolest feature though is the AI article writer. Helphub uses Open AI’s GPT-3 API to make writing and updating articles literally take seconds. You just provide a title and a bullet point list of the important points of an article and Helphub will generate a well-written article instantly. Make any necessary edits and you’re good to go! You can give Helphub a try free for 14 days (no credit card required). After that, use the promo code PH2020 until December 3rd to get 15% off any plan for 1 year!. Give it a try and let me know what you think. The AI article writer is pretty cool, so at least give that a spin as you prepare yourself for the machines to take over.

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6yr ago

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