Reviewers are overwhelmingly negative about Resume Io, focusing less on resume quality than on billing and cancellation. The most repeated complaints describe trial or low-cost downloads turning into recurring charges, poor price visibility, hard-to-complete cancellations, continued billing after cancellation, and refund refusals. Support is often described as slow, scripted, or unhelpful, though a few users say staff eventually responded or solved issues. On the product itself, some users like the templates and ease of use, but others say export is paywalled and AI or tailoring features feel weak or broken.

+35

Summarized with AI

Pros

free option available (2)

pdf-download (2)

variety of templates (2)

Cons

auto-renewal subscription (18)

deceptive billing practices (18)

lack of refund policy (14)

hidden charges (11)

poor customer service (11)

limited free features (7)

difficult cancellation process (6)

AI text suggestions (3)

Pros

Cons

Reviews

Most Informative

Founder Reviews

Other Reviews (38)

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•1 review

I recently signed up for resume.io hoping it would help me create a better resume, but I regret it completely. Be careful: if you opt for a subscription, it will automatically renew after it expires. When I asked for a refund, they declined outright, claiming they’d already informed me in the original subscription confirmation. Honestly, that’s a shady business practice in my opinion. Customer service was no help at all—I had to follow up multiple times before anyone even bothered to respond. When I finally got an answer, it was dismissive and unhelpful. The so-called “AI” tool they have to improve your text is absolutely useless. It just summarizes your job descriptions in a simplistic, generic way that adds no real value. The only positive thing I can say is that they have a couple of decent-looking templates, but otherwise, resume.io is not worth your money or time. I would not recommend them to anyone.

What's great

variety of templates (2)

What needs improvement

poor customer service (11)auto-renewal subscription (18)AI text suggestions (3)

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25 views10mo ago

•1 review

Avoid this service at all costs. What presents itself as a simple resume formatting tool is actually a hub of deceptive practices: They use AI-generated "reviews" but claim they're from human experts. The service is bloated with useless features to justify inflated prices. Even after cancellation, they continue to charge your account secretly. I signed up for resume formatting, but received unsolicited, generic "expert" feedback that was clearly AI-generated. When confronted, the company provided evasive responses and refused to address the deception. Worst of all, after canceling my subscription, I discovered they were still charging my account. This is not just poor service—it's fraud. Save your money and protect your personal information. Look elsewhere for your resume needs.

What needs improvement

deceptive billing practices (18)hidden charges (11)AI text suggestions (3)

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22 views1yr ago

•2 reviews

Negative Experience: Poor Customer Service and Unethical Billing Practices My experience with your company has been nothing short of frustrating and disappointing. A few years ago, I created an account on resume.io and linked a credit card to it, which had an active subscription. Upon the expiration of the trial period, I decided not to renew the subscription and discontinued the service. When I needed to reactivate my subscription recently, I provided a different credit card for payment, as the previous one was no longer viable. However, to my dismay, resume.io charged the renewal fee to the first credit card without any prior notice or authorization from my end. I received no email notification or communication regarding this transaction, leaving me blindsided and aggravated by the unauthorized charge on a card I no longer used or monitored. When I reached out to your support team seeking clarification on why my second card was not utilized as instructed, I was met with sheer negligence and rudeness. My questions were evaded, and instead of addressing my concerns, I was bombarded with automated responses that failed to resolve the issue at hand. It's evident that your support staff lacks the necessary understanding and empathy required to assist customers effectively. I am appalled by the fact that there is no option available to unlink my credit cards from your system. This lack of control over my financial information is unacceptable and raises serious concerns about the security and privacy practices employed by resume.io. Despite my repeated requests, your team has shown no willingness to accommodate my concerns or rectify the situation. It is evident that resume.io prioritizes profit over ethical business practices and customer satisfaction. As a result of this experience, I have decided to terminate my account with resume.io. However, I remain skeptical about the complete removal of my personal and financial data from your system, considering the lack of transparency and accountability demonstrated thus far. In conclusion, I urge resume.io to reassess its customer service policies and billing practices to prevent similar incidents from occurring in the future. Until then, I cannot in good conscience recommend your services to anyone.

What needs improvement

poor customer service (11)difficult cancellation process (6)deceptive billing practices (18)

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18 views2yr ago

•1 review

I regret to say that my experience with resume.io online service has been nothing short of disappointing and frustrating. My initial encounter with Resume.io service was marred by the fact that I was charged a subscription fee for the first month without clear notification or consent. This was an unpleasant surprise, as I had only intended to use the service to create my resume. When I reached out to your customer support team to request a refund, I was informed that it was not possible due to company policies. Instead, I was offered the option to pause my account, which I accepted, thinking it would resolve the issue. Several months later, my account was automatically reactivated without my consent or intervention. Naturally, I contacted your customer support team once again, hoping for a resolution. Unfortunately, I received the same response – a refusal to issue a refund based on company policies. To make matters worse, I was informed that pausing my account was a one-time option, and I was no longer eligible for this as well. Frustrated and disheartened, I humbly requested a partial refund, considering the circumstances, but my plea was met with indifference. In total, I have been charged a substantial amount of ₹5000 for a service that I not only found inadequate but also experienced numerous issues with. This has left me deeply dissatisfied and disappointed in Resume.io company's policies and customer service.

What needs improvement

poor customer service (11)hidden charges (11)lack of refund policy (14)auto-renewal subscription (18)

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6 views2yr ago

•1 review

If I could give negative stars I would. I was charged 7 days early for theie subscription. I had intended on canceling (which is when I found out the charge had already been processed). I contacted the company immediately, and was told that they would put in my issue and get a refund processed. I then received an email denying my request saying my account was older than 7 days and no refund would be issued. I contacted the customer service again, explained again and was told that they would escalate my request as it was obviously a mistake. Nope, no response from the company. Called a third time, spoke to another representative and was told the same thing. I then emailed them along with screenshots of my bank invoices and proof of cancellation. No response. I’ll be contacting my bank to report/block any further charges from them and see if they can refund the fee and pursue action against the company. DO NOT USE THIS COMPANY.

What needs improvement

poor customer service (11)lack of refund policy (14)auto-renewal subscription (18)

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6 views3yr ago

•5 reviews

An ATS-friendly resume builder, good and easy to use tool, great user experience. Resume builder has text suggestions, custom sections, tips & tricks that help you build your resume, custom colors, photo editor, pdf-download, etc. You can customize section titles, colors, font size and drag & drop sections. What I really like is that you can click through all templates to see how each template works out for your resume. Is also has a lot of additional features: matching cover letter templates, job/application trackers, resume & cover letter examples for specific jobs that you can copy into you own resume and adjust to your personal story. Make sure you check out their blog with LOTS of information on resumes, cover letter writing, career, etc. The free option is great, but the premium version has some perks that are definitely worth the price.

What's great

variety of templates (2)customizable templates (1)pdf-download (2)ATS-friendly (1)matching cover letter templates (1)job/application trackers (1)resume examples (1)cover letter examples (1)blog with career information (1)free option available (2)

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6 views3yr ago

•1 review

I signed up for the 7-day trial thinking I could test the service without being charged, but was automatically billed for a monthly subscription without any clear warning or notification. There was no transparency around the pricing — I didn't see any clear mention during sign-up or in the follow-up emails that I would be charged unless I canceled. I reached out to support for a refund, explaining that I never intended to subscribe and haven't used the service since, but they refused, citing a policy hidden behind the trial. Very disappointing customer experience and feels like a misleading billing practice. I don’t plan to use Resume.io again and wouldn’t recommend it to others based on how this was handled.

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6 views9mo ago

•1 review

Misleading trial payment used to set up Subscription. You build a resume after you've done all the work it tells you, you have to pay £2.95 to download it. Fair enough so I paid that. What they then don't say is they automatically sign you up to a monthly cost of £19.95 without asking you and use the previous transaction to authorise the subscription. Total scam avoid at all costs.

What needs improvement

deceptive billing practices (18)hidden charges (11)auto-renewal subscription (18)

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6 views2yr ago

•1 review

I would like to report that this company is completely fraudulent. I made a small, one-time payment to download a CV, but they automatically enrolled me in a trial membership without my consent or knowledge. They continued to deduct monthly charges from my account without notifying me, and I only discovered it recently. This practice is deceptive and highly unethical.

What needs improvement

deceptive billing practices (18)auto-renewal subscription (18)

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7 views9mo ago

•1 review

I've been charged for four months after canceling my trial subscription. However, their support did respond to me. At first, they denied the charges, but after I sent them a screenshot of my bank account history, they claimed there was an account with a SIMILAR login to mine (same, but without dot, which is impossible, as I signed up directly with my Google account), and that the premium subscription was on that account. That's a ridiculous level of scam, NEVER provide them with your bank data!

What needs improvement

poor customer service (11)deceptive billing practices (18)

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7 views9mo ago