ShoutOUT.AI

ShoutOUT.AI Chatbot Platform ShoutOUT.AI is an AI-based conversational platform, which helps to automate customer engagement with virtual assistants. This is an austere software that understands anything you type or say, and intelligently responds by answering or executing commands. It uses cutting-edge Natural Language Processing (NLU), Artificial Intelligence (AI), and Machine Learning technologies to understand the users' natural utterances and construct the conversation. The solution can be retrained over time to enhance understanding and predicting capabilities. The entire solution can be deployed on-premises, private or public cloud depending on the technical and security requirements of the customers. ShoutOUT.AI chatbot platform is designed to enhance customer communication aspects using artificial intelligence and machine learning technologies. It consists of, - Intelligent chatbots - WhatsApp, Messenger, Webchat - Agent-based ShoutOUT Common Inbox to manage customer inquiries Intelligent Chatbots A chatbot has two components, 1. Natural Language Understanding (NLU) NLU components can understand the users' intents, extract embedded information in the user utterances, and produce an independent language representation. It uses the latest Natural Language processing techniques, Machine Learning, and Artificial Intelligence to produce a generalized representation of the user inputs, which is then forwarded to the response predictor to construct the dialog. The same NLU can be trained for multiple languages. It can be connected to multiple channels (WhatsApp, Messenger, Webchat) and extract the inputs in different modalities (Text, Voice, Pictorial). 2. Conversation Management The Conversation Management component predicts the responses considering both user inputs forwarded from the NLU and the history of the conversation. It uses prediction models trained with Artificial Intelligence techniques to determine incoming user input's next action. It can extract the required information from the external resources such as knowledge-bases, APIs .etc to construct the responses to the users. The Conversation Management component maintains the conversations' history, which leads to providing a personalized and context-aware conversational experience. How ShoutOUT.AI stands up? - Developing chatbots with the capability to understand multiple languages - Natural conversation experience - Chatbot builds the conversation like a human - Live agent handover enabled - Conversations from chatbot to live agents - Omni-channel experience - WhatsApp, Messenger, Webchat - Connect 3rd party APIs and nodes to get data on demand for the chatbot - Full data control - Deployment of chatbot engine on cloud/on-premise Agent-based ShoutOUT Common Inbox to manage customer inquiries All in one customer inquiry management tool to combine Facebook Messenger, WhatsApp & Website live chat inboxes, and add an unlimited number of agents to manage the queries. Message inbox facilitates the human agents to participate and manage conversations. The chatbot can hand over the conversations to the human agent based on the users' explicit request and/or the self-assessment of the confidence of the predictions. Available agents can assign conversations, communicate with users, and update the status of the jobs. It also provides a unified view for the agents by aggregating different channels to the same inbox. How ShoutOUT Common Inbox stands up? - Omni-Channel Experience - Connect multiple channels to one common inbox (WhatsApp, Facebook - Reply to all the inquiries without juggling between inboxes - Add unlimited number of agents - Get notified about conversations on Slack - Reports on no. of conversations handled, incoming & outgoing messages, etc. Visit our website for more information - https://www.shoutout.ai Schedule a meeting with us - https://bit.ly/FreeConsulationOn...