Spryngtime

Spryngtime

ChatGPT for customer support & onboarding

109 followers

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ChatGPT for customer support & onboarding. Save time by using Spryngtime to answer customer support and onboarding questions! Our bot automatically trains on your public facing docs and internal knowledge (if permissions) to answer customer questions ASAP.
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Launch tags:Customer Success•Artificial Intelligence•Operations
Launch Team
Wispr Flow: Dictation That Works Everywhere
Wispr Flow: Dictation That Works Everywhere
Stop typing. Start speaking. 4x faster.
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What do you think? …

Mike Luo
Spryngtime Chat - A free chat widget
Maker
📌
Hey all! Michael here, builder at Spryngtime. While we were building our previous company (still running), one of the biggest pain points we ran into was answering customer support & developer onboarding tickets. That easily took up 20-30% of our time. And while we love interacting with customers, we realized a good amount of the questions were already answered if they had just read our docs! Many of our responses were just "Yes we can do X, here's a link to our docs" or "Sorry, you're running into this issue, have you tried this? {Insert link to docs}" So to solve that, we built a chat bot that's trained on your public knowledge (docs, FAQs, etc) and internal knowledge (Slack, email, Intercom, etc) to properly answer customer support & onboarding questions. In our initial testing, we've seen up 70% of all questions being handled by a bot! If you're interested in trying it out with a 2 month free trial, feel free to email me at michael@spryngtime.com with the words "FREE TRIAL PLS" somewhere in the email :)
Hai Ta
Wudpecker
This is super cool. We used to always have 50+ tickets in the queue before the day ends. This would save a lot of time
Mike Luo
Spryngtime Chat - A free chat widget
Maker
@hai_ta1 glad you resonate with the problem! We hope to automate more tickets being answered!
Vera Rose
Twixie
Congrats on launching Spryngtime! I love how it harnesses the power of ChatGPT to streamline customer support and onboarding. 💡 I have some questions: 1) How does Spryngtime ensure data privacy when accessing internal knowledge? 2) Can businesses customize Spryngtime's response style to match their brand voice? 3) What's the typical time needed for Spryngtime to train on a company's documentation? Keep up the fantastic work! 🚀
Mike Luo
Spryngtime Chat - A free chat widget
Maker
@vera_mur hey Vera! All great questions! 1. We have very strict data privacy. For enterprises, we’re even happy to sign an MSA (working on BAA for healthcare companies). We segregate data and encrypt it. The only people who have access are businesses and engineers who may need it for debugging purposes. 2. Not yet but great next feature! 3. If it’s all public facing/external docs, usually within 2 min! Try out our demo and see for yourself! Internal/non-public knowledge takes a little more time to ingest depending on the structure. Hope that helps! Feel free to reach out to me at michael@spryngtime.com with anymore questions or if you want to try it out!
Vera Rose
Twixie
@azianmike thank you! :)
Alpesh Vaghasiya
Great tool! Spryngtime's AI-powered chatbot is an efficient way to provide customer support and onboarding. It saves time by automatically diving into your documentation and knowledgebase. Highly recommend it!
Mike Luo
Spryngtime Chat - A free chat widget
Maker
@alpesh_vaghasiya2 thanks Alpesh!
Niroshan Ranapathi
Interesting concept, how does Spryngtime handle more complex inquiries beyond general FAQs? Excited to see how it streamlines our customer support process.
Mike Luo
Spryngtime Chat - A free chat widget
Maker
@niroshnr what are some examples you’re thinking of? Next on our roadmap is pulling in customer info to answer customer specific questions (e.g. “has my order shipped yet for order number 123?”)
Igor Pavlov
Quilgo
I love that it is able to train based on the website first, this saves a huge amount of time. A quick question: can I also throw some not yet published docs?
Mike Luo
Spryngtime Chat - A free chat widget
Maker
@igorpavlov hey! Yes you can, feel free to reach out to me at michael@spryngtime.com and I’d be happy to help!
HUSSAIN AHMED
Congrats on the launching.
Mike Luo
Spryngtime Chat - A free chat widget
Maker
@hussain_ahmed3 thanks Hussain!
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