tulay

tulay

Effectively manage churn feedback

6 followers

Tulay is a simple, beautiful pop-up with pre-defined answers for collecting churn reasons, turning negative feedback into positives, and eventually reducing customer churn πŸ™…β€β™€οΈ
tulay gallery image
tulay gallery image
tulay gallery image
tulay gallery image
tulay gallery image
tulay gallery image
Free
Launch tags:Analyticsβ€’Customer Communicationβ€’SaaS
Launch Team
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What do you think? …

Zeynep Serra Avan
Hey hunters πŸ™‹β€β™€οΈ Here is the story behind building tulay... It’s been a long time since we first encountered the problem; people churn, and (most of the time) we don’t know why πŸ€·β€β™€οΈ After hundreds of guesses on why customers left us, we came up with a brilliant idea; ask them. We emailed them after they unsubscribed, but no luck. Nobody wants to spend even a minute on something they don’t need anymore. Some companies force you to call them to cancel your account, but it’s not who we are. We care about our customer experience, even at the very last stage. So, we tested using a survey with pre-defined reasons right before the cancellation process on AnnounceKit. It was so easy for users to give feedback with one click, and nobody got frustrated. It worked, we got our answers πŸŽ‰ This is where we thought β€œhaving an app for this will be awesome,” and we decided to build a micro-SaaS to collect churn reasons! Yes, we found the idea and challenged ourselves to build it from scratch in 15 days and we made it through 🀟 Read the whole story πŸ‘‰ https://kovan.studio/building-mi... Now here we are, baring our breasts 🀞 to share our story and product with you. We welcome any feedback! Cheers πŸ‘‹
Enver Melih Sorkun
Love the name! :))
Zeynep Serra Avan
@emsorkun thanks Enver, we love her too :)
Basharath
It's simple and looking great. Congrats on the launch. All the best.
Zeynep Serra Avan
@basharath thanks for good wishes πŸ™†β€β™€οΈ
Hey @serraavan this is a great & profound product, really liked your initiative & cheers on the launch... ;D
Zeynep Serra Avan
@harsh2011 thanks! πŸ™†β€β™€οΈ
Sercan Solmaz
Ooo Tulayy :) Wonderful name choice :) I understood the story of the name the first time I saw it. it was great work. My heartfelt congratulations to the entire team. you are great.
Zeynep Serra Avan
@sercansolmaz hehe we cannot explain how it feels to hear these (and of course how it feels to see people get the joke behind the name)! bless you πŸ™†β€β™€οΈ
Ahmet Akdel
When we think new costomer costs, Tulay is a good idea. "Tulay" is a good name. Congrats team.
Zeynep Serra Avan
@ahmetakdel thanks a lot! and happy that you liked the idea and name at the same time :)
Pathange Balaji Rao
Nothing like it
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