Zight Customer Support Hub

Close tickets 10x Faster With Video

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Give your support team a boost with Zight! 🎯 Add screen recordings, GIFs & screenshots to Zendesk tickets, request videos from customers, and get AI-powered summaries & SOPs—all in one place. Faster replies, clearer context, happier customers.
Zight Customer Support Hub gallery image
Zight Customer Support Hub gallery image
Zight Customer Support Hub gallery image
Zight Customer Support Hub gallery image
Zight Customer Support Hub gallery image
Zight Customer Support Hub gallery image
Zight Customer Support Hub gallery image
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Launch tags:Productivity•Customer Communication•Tech
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What do you think? …

Joe Martin
Maker
📌
Hi Product Hunt! 👋 Our team has been laser-focused on helping support teams work smarter and connect better with customers—and this launch brings two major updates to life: Zight’s Zendesk Integration and Request Video feature. Zendesk integration - makes it super easy to drop visuals into tickets. Screen recordings, GIFs, annotated screenshots—you name it. Request Video, a lightweight way to collect video responses from anyone (customers, teammates, or stakeholders). No installation, no login required. It’s all about making communication more human, efficient, and visual, and together, these features make Zight a go-to hub for support teams who want clearer, faster, more personalized communication. Whether you're solving tickets, gathering feedback, or improving onboarding, Zight helps support teams get to resolution faster. We’d love to hear what you think! Let us know how you’d use these features or drop your questions below. 👇 The Zight Team
Joe Martin
Maker
@masump yes it’s pretty slick
Séraphin Hochart

@joedmarti Hey all! Hijacking Joe's post here to also mention that Request video will be available soon as part of our Customer Support Hub, we recently went to Zendesk Relate and it was one of the most fun demos I've done in a while!

Register for the waitlist here -- https://cloudappforms.typeform.com/to/THJgwXuM?typeform-source=zight.com


You can already send videos, screenshots, annotated ascreenshots to your customers today with Zight, Request video is coming shortly!

Also, I recently recorded a video demo for a customer with Zight, you can check out the flow here -- https://share.zight.com/4guLvene

Desmond
Manna

Brilliant visual support solution! Are there built-in annotation tools to mark up customer-submitted videos/screenshots?

Joe Martin
Maker
@desmond_ren1 yes you can annotate both screenshots and videos
Shelby Sorenson
Maker

I just used Request Video to send my weekly update, it took 2 minutes and I didn’t even need a meeting. Super easy way to keep everyone in the loop! Huge fan of this feature!!

Joe Martin
Maker

@shelby_sorenson Awesome!!

Jakub Budzyński
Maker

As a product and UX guy here, I use Request Video as a persistent nudge for feedback. Whenever I have the chance to schedule a user testing session, I always offer an alternative: Zight Video Reply.


Users don’t need to install a single thing. They can start explaining their issues, goals, and motivations within seconds. The friction is practically zero.


It’s especially awesome for users across different time zones, those with packed calendars, or even the ones who are just too shy to casually hop on a call. That means you get to hear from people who usually stay hidden in your blind spot.


We got a huge boost in understanding our customers better. 🤩

Shelby Sorenson
Maker

@jakubbudzynski As a shy person, I can confirm this is the dream feature ☺️ Request Video was made for me 💁‍♀️ 🙌

Jason Yu
HabitGo

This sounds like a fantastic update for support teams! The Zendesk integration is a game-changer, making it so much easier to add visuals like screen recordings, GIFs, and annotated screenshots directly into tickets. Visual communication is so much clearer and faster than text alone, and this will undoubtedly help resolve issues quicker.

I’m especially excited about the Request Video feature! It’s such a simple yet effective way to collect video responses without any extra hassle. No installation or login required? That’s a huge win for teams who want to streamline feedback collection without additional friction.

Zight really seems to be making communication much more efficient and personal—great job on these updates! Looking forward to seeing how these features continue to evolve.


Shelby Sorenson
Maker

@kui_jason Ahh this makes us so happy to hear!! Thank you so much!💙 The team has been working hard on this one, and we can’t wait for you to try it out 😀

Jun Shen

Visuals in support improve clarity! Great innovation. 😄

Shelby Sorenson
Maker

@shenjun Totally agree, visuals make all the difference! Thanks so much for the support 🙌

Scott Smith
Maker

Awesome update from the team at Zight, and this one’s especially exciting for anyone working in support, customer care, or CX. I can’t stop thinking about how much time (and frustration) this would’ve saved teams I’ve worked with in the past.


Support teams are constantly stuck in back-and-forth trying to explain what’s going wrong—or worse, trying to guess what the customer is seeing. This launch solves both sides of that pain.


We demo’d this at Zendesk Relate Conference in Vegas recently and it was one of the most fun live moments I’ve had in a while. You could literally see support leads in the room exhale like, finally !!


If you want early access to Request Video, the waitlist is open:

https://cloudappforms.typeform.com/to/THJgwXuM?typeform-source=zight.com


More soon—but this is a big one. Shoutout to the team for making it happen.

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