We originally signed up for Brex in 2019 when we started out and as a fintech founder I've always admired the level of detail and thoughtfulness the Brex team approaches product with -- small details like the Chrome extension, virtual cards with controls, easy receipt tracking, and ACH notifications help us optimize burn and focus on building!
Use Relay instead, or anywhere else. 0-star customer service and due to their total lack of friendliness to startups.
Do not trust or use Brex—they gave me short notice they are closing my account with incomplete information—causing over a dozen hours and approximately 100 tasks (updating credit cards and more) I now need to do on top of running my company.
Do not use this shitty "bank" for your startup at all costs. Most importantly, they don't care about you, your company, or providing a good product or customer service.
definitely better than alternatives, and hosts quite a few features that beat using a manual system of bank cards + spreadsheets + emails etc., but doesn't mesh together perfectly. some features like bill pay & reimbursements have been flimsy and buggy from our experiences, and the constant changes of vendor cards -> budgets -> spend limits + cards means we have to adjust our internals every couple months to match. fine for a smaller company but i can imagine it getting annoying at scale. great product still!
Closed our active business account without warning. We've been in business 15 years, we employee 30+ people, we have never had a negative payment, we always have cash in our account, we use it almost daily. No explanation just 'withdraw your funds and leave'
We do website development for huge companies and have no strange activity that would contribute to this, and the decision is final. We have a few months to uproot everything and switch to a new account, update all our ACH info etc, connected accounts, etc.
