What do people think of ClearFeed?
The community submitted 21 reviews to tell
us what they like about ClearFeed, what ClearFeed can do better, and
more.
What do you think about ClearFeed?
Leave a rating or review for the community
4.9/5All time (21 reviews)
5/5
Recently (1 review)21 Reviews
Congratulations on the launch Clearfeed team! The problem you guys are solving is one I relate to a lot and your approach to solving it is one that's smart and convenient. That's exactly the kind of product that users love. Best of luck and onwards and upwards from here 🚀
We are a happy customer of Clearfeed. The world of support is clearly moving towards real-time! Clearfeed helps us organize these conversations and stay on top of them. Congratulations on the Launch.
I really like it! This is definitely a big problem, Slack channels are getting out of hand and is just chaotic at this time, and the opposite of productivity.
Congrats on the launch. At Factors.AI , we provide support to customers on slack and have 50+ channels running currently. Its nearly impossible to stay on top of all the threads and measure metrics such as SLAs, outstanding issues and so on.
Definitely, a problem that resonates and the product looks sleek
I use ClearFeed every day and pay for it. It would be impossible for us to support our customers in realtime without this tool. Highly recommend this if you have customers on your company slack.
I have been an early user of Clearfeed and I love that I am able to manage Customer Support requests across multiple Slack Channels in one triage channel...the timely reminders for SLA breaches helps us be on top of support requests...Clearfeed has been a gamechanger!
Also, a BIG shout out to the Product Announcement feature...we are now able to broadcast key updates across all customer slack channels...we used to manually paste this in each channel earlier and at times used to miss sharing with 1-2 slack channels, this saves us tons of time and takes human error out of the equation.
Making Slack actionable is a hard problem for companies. Super excited to have been following the updates from the ClearFeed team. The ability to stay on top of threads, be aware of customer problems as well as keeping tabs on SLAs etc combined w/ the broadcast feature is super interesting.
Kudos to @joydeep_sensarma & team
