Positive: Good quality AI swaps. It's constantly improving, and the company doesn't really brag or let you know. You just notice it as time goes on. Website isn't fancy looking, but everything you need is there and organized nicely.
Negative: Cost. But it depends on what you use it for. The image service is amazing value. The media service charges a credit per 15 seconds. Understandable from their point of view. Hopefully as time goes on, they can either bring the price of premium down - or increase the time allowed for 1 credit.