No, DoNotPay is not free, but was at one point. Customers are now charged a subscription fee of $36 every three months.
Yes, DoNotPay is safe for consumers to use. It's simply an app that helps users easily complete mundane legal tasks like requesting airline refunds, hotel refunds, contact government officials, and submit insurance claims. According to TrustPilot, out of 661 reviews, DoNotPay has an average of 4.2 out of 5 stars. Positive reviews tend to tout the ease-of-use and great customer service. Of the 661 reviews, 69% of them rated DoNotPay as "excellent," and 28% of customer reviews rated them as "bad." Many of the negative reviews stem from confusion from their business name "Do Not Pay", despite the fact that the company does, indeed, charge a subscription fee every three months.
Yes, DoNotPay is a legitimate app that offers features such as greater ease with canceling subscriptions. The app can also help you sue individuals and companies in small claims court, and can even draw up legal documents. As a legal services chatbot, DoNotPay does nothing illegal, but rather gives consumers the power and know-how to use the law for their own benefit and to greater effect.
DoNotPay is a legal services chatbot often touted by the company as "the world's first robot lawyer." Founded in 2015 by Joshua Browder, it was originally conceived as an app that could contest parking tickets. It has since grown to be able to help with a multitude of legal issues ranging from consumer protection to immigration rights. It also helps users fight spam, sign up for free trials and cancel before the trial ends, get refunds, and gives users the ability to sue scammers. Browder's overall mission is to level the playing field, and make legal information and self-help accessible for everyone. Ultimately, the DoNotPay app does just that and allows regular consumers to fight back against large corporations and political entities who might otherwise take advantage of their lack of time and resources. DoNotPay was awarded the Side Project Award for Product Hunt's 2020 Golden Kitty Awards.
