A genuinely very exciting product that helps to make the csm process so much smoother, consolidated and more comfortable to run. The customer interface part in particular is a stroke of genius in my opinion - it just makes everything easier to manage. It would be good to know if there's anything around customisation / flexibility or whether it's just an out-of-the-box-only tool though?
EverAfter is part of my pre-sales toolkit. It's where I put all the resources for prospects, instead of bombarding them with emails that might get overlooked. This way, everything's in one engaging, tidy place, making it easier for me to cut through the noise as a vendor. So far I've got really good feedback from my prospects - and seen an increase in close rates!