Kyte

First time user. I have been trying for a week to get past their ID verification process. The site simply doesn't work and the chat-based tech support has struck out three times. (No help, no idea how to escalate.) Sorry, Kyte, I'm off to another company with better tools and better trained customer service people.

From my experience, the cars aren’t thoroughly sanitized between customers. They do the bare minimum so the car can be turned around to the next customer.

Horrible customer service. The worst I've ever experienced. The website and app don't work. They take a higher deposit then any other rental company. The surfers who drop off and pick up the cars are never on time. It is not a cost savings from other companies, nor is it more convenient. I don't understand the value-add of this company.

I was very skeptical about using Kyte for the first time. The price, which was about half of the other quoters I received, seemed just to good to be true. However, I tried it and was very happy that I did. The instructions for pickup were clear (just 1 block from the airport) and handoff was easy. The car was almost brand new with 5000 miles on it. The handoff was not quite as easy as it was at the major train/bus station in San Francisco, and we decided to Uber to the airport rather than haul our luggage on the train. They told us not to bother filling it up with gas, and the amount they charged was no more than we would have paid. Another thing, because of a family emergency I had to change the pickup dates a couple of times and they worked with me without any problems. Overall it was a great experience and I wouldn't hesitate to use them again.

Recommended!!

I used Kyte during a weekend and it couldn't have been better. I received the car outside my apartment building as expected, the car was great and the return was seamless as well. Usually, I spend a couple of hours trying to get a car from a hertz location, but not this time. On top of that, the price was super convenient. You can tell that they are still growing and they have a couple of things to improve in terms of the features that their app offers, but the overall service and concept are super convenient. I don't think I will rent from an old rental car company again.

Only good things to say. Pick up and drop off was easy and on time. Very reasonable pricing. Would recommend.

I likewise was excited to use Kyte. Car rentals are a stodgy business and could use some upending. Plus, prices looked competitive even in not the lowest. And yet… the service was impossible to use. The system sent me through hurdle after hurdle before the grand reveal: my account was declined. Why? How could I fix the issue? Customer service wasn't telling. Even if you were able to pass the velvet rope, I'm not sure I'd recommend the service. The options are lacking (e.g. you can't book a child seat) and maybe traditional car rental isn't that bad after all.

We rented a small SUV from Kyte for 3 days in Portland. Pickup and drop off were both smooth and on time, with courteous "surfers". Car was relatively new. When we had a question we were able to get it answered over text message and chat. Plus it was cheaper than a rental car from Costco Travel! They can't do drop off or pickup at the airport (at least in Portland they can't) but that was fine for our use case. Overall a very good experience.