MoonPay

Buy and sell crypto with one integration

2.3•12 reviews•

590 followers

Buy and sell crypto with one integration

2.3•12 reviews•

590 followers

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•

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Let your users buy and sell crypto in a fast, simple and secure way. Trusted by the world’s leading wallets, applications, and marketplaces, MoonPay provides a seamless experience to help customers in more than 160 countries access the crypto economy.

MoonPay Reviews

The community submitted 12 reviews to tell us what they like about MoonPay, what MoonPay can do better, and more.

2.3

Based on 12 reviews

Review MoonPay?

Reviewers are sharply split, but the clear pattern in user feedback is negative: people repeatedly report failed or delayed payouts and crypto deliveries, account locks during verification, unclear compliance denials, high fees, and support that feels slow, unhelpful, or absent. A smaller group says MoonPay works well for buying crypto and embedding purchases inside other Web3 apps, with one user specifically praising its NFT sales flow. There is little founder-specific detail here, so the overall takeaway is that reliability and customer support dominate concerns.

Summarized with AI

Cons

poor customer support (7)

transaction delays (4)

account disabling issues (2)

high fees (2)

verification issues (2)

Pros

Cons

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4.7(67 reviews)

Reviews

Most Informative

Founder Reviews (1)

Other Reviews (11)

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•1 review

I transferred 3500 USDT to my bank account in Romania (EU) and have been waiting for over 2 days without receiving the funds. After contacting support team, I received no assistance or resolution, except for a recommendation to cancel the transfer. Although I complied with their advice and canceled the transaction, but I did not receive any notification regarding the change in the transfer status. Furthermore, after one more day, when I reached out to the support chat, I discovered that my ID was unsatisfactory to them. It is important to note that providing an ID was not mandatory, and they never requested it in the first place. I added the ID voluntarily, and now they are using it as a pretext to delay the transaction further. This situation gives the impression of fraudulent activity, deliberately prolonging the transfer and payout process. I am left uncertain about whether any payments will be made at all, as I have been unable to verify this service in good way.

What needs improvement

poor customer support (7)transaction delays (4)verification issues (2)

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7 views3yr ago

•1 review

Short, but terrible. I went through the verification process as normal only to have my account immediately disabled upon registration for "non-compliance with the terms of service". Very odd considering I never had the chance to even use the product, so I reached out trying to find out what the problem was. They responded with an email within a few minutes, stating my account was terminated for "deviating" from the Terms and Conditions, the decision is final, and there was nothing more they were going to do about it. They also refused to tell me how I "deviated" from the terms and conditions. I have never had this problem when signing up for other crypto-buying services like Binance or Coinbase. In the end, judging by other people's problems with their terrible service, perhaps they did me a favor by denying me upfront for no discernable reason.

What needs improvement

poor customer support (7)account disabling issues (2)

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6 views3yr ago

•1 review

Scam company. I purchased cryptocurrency via Moonpay and I never ever receive them. The customer support is also almost non-existent. When I noticed that the funds were not in after a 3 days wait, I reached out and was told by their team that "we are facing liquidation issues with their investors so something went wrong on the back end - rest assure you will get your funds but we just don't have a time frame". What???? Lol..

What needs improvement

poor customer support (7)transaction delays (4)

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5 views4yr ago

•1 review

I ordered some eth through this platform. After 48 hours, it still had not been delivered to my wallet. I emailed customer service. They, initially, told me they were sorry but it would arrive in my wallet within 15 to 20 minutes. After an hour or so, it was still not in my wallet; so, I emailed again. They replied that they don't know anything and it will take them 3-5 business days to get an answer. They would not even cancel the transaction. This company is a scam and will only steal your money. I have filed a fraud report on this company with the FTC as it is an illegitimate company.

What needs improvement

poor customer support (7)transaction delays (4)

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2 views3yr ago

•1 review

Automated system couldn't verify my documents (neither passport not driver's license) so my account was locked. I contacted support offering full cooperation, they unlocked it and told me to try again, so I did. Verification failed again unfortunately (possibly because my documents contain non Latin characters, but that is not my fault) so support decided that my account is locked and that is a final decision.

What needs improvement

verification issues (2)account disabling issues (2)

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1 view3yr ago

•1 review

They lost the cryptocurrency I had bought. They do not accept the responsibility and I lost my money because I MoonPay. Their customers' service is aweful and not willing to provide any help. I also need to add that the transaction fees with MoonPay is one of the most expensive one in this market. They rip you off. I highly recommend that nobody should trust MoonPay.

What needs improvement

poor customer support (7)high fees (2)

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2 views4yr ago

•1 review

Used to buy from Ledger. Wasn't alot but noticed the fees and difference in conversion. Took awhile to process as well, which could account for the discrepancy. Cost more than Coinbase. Emailed them about it, but got nil response. Will not use again.

What needs improvement

poor customer support (7)high fees (2)transaction delays (4)

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1 view4yr ago

•1 review

Works perfect, but if you have any problem like an exchange that reverting your deposit and send it back to Moonpay. They wont help you, also without the transaction ID. In very disappointed about the support

What needs improvement

poor customer support (7)

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2yr ago

•6 reviews

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1 view2yr ago

•1 review

I experienced a cryptocurrency scam of £470,000 to cashfx group. I was hoping it could double my amount and I would withdraw it easily. I researched for weeks, and I stumbled on the review by some that had the same experience as me. She told me how she got her investments back with Optiv Cuperation Recovery Service. I contacted them at: optivcuperation(@)gmail . com and they helped me too. This has to be the best crypto recovery service on the internet. I promised this review to appreciate the great help I got.

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1 view2yr ago