What do people think of nuka?
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1.3/5All time (28 reviews)
1/5
Recently (1 review)57 Reviews
I purchased the product in December of last year for delivery in February. I have written countless emails with no response. I empathized with the company's issues (COVID, the war in Ukraine, defective parts, etc.) and waited patiently. I received multiple emails that my Nuka notebook would be sent, and I still have not received it. I emailed the team asking for an update at least 5 times over the past 2 months and have yet to receive a response.
Now I see they have sent Nuka notebooks, pens, etc. to customers who ordered significantly after I placed mine. This has easily been one of the worst customer experiences of my life and have since requested a refund. I doubt I'll receive the refund and will need to contact my credit card company to report the scam/fraud. Very disappointing to say the least.
Nuka = Never
Never buy this product because doesn't exist and they Never delivery. They stole my money and continually stealing on the Internet.
I pre-ordered a Nuka product, excited by its innovative concept. Unfortunately, my order, due June 2022, never arrived. As of July 2023, I’ve heard nothing, and the company seems to have vanished. While I had hoped to support Nuka’s innovation, this lack of service and communication is disappointing.
Review of nuka
I ordered it in February. The order was delayed until April. I've been waiting for my order ever since.
I have contacted them but I am still waiting for a response.
Nikita Vladykin@nikita_vladykin
nuka
We put the gift with an additional eraser as a gift to each order made at nuka.me.
We are really thankful for your patience and understanding.
In order you still need a refund, please contact support@ nuka.me and we will do that for you.
Thank you, Alfonso.
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Hey Alfonso!
Sadly to say, but you are right.
Last month was unpredictably hard for our team.
It started with defective parts for nuka from a few parts in the supply chain, which push us to change the suppliers and re-order those parts. That’s normal and has to not effected on the delivery time much.
Then war in Ukraine, our native country where all operations happen.
Then 2 COVID lockdowns in China that stop manufacturing.
And finally, we have passed all of this and nuka is sending out next week and every nuka.me order will receive the tracking number during the next week.
It’s been a looong delay, but we’ve managed to give as fast as a possible response to support requests and keep updating in our e-mail newsletter about everything that’s going on.
Support could be better and we are working on this right now, rebuilding our operations from scratch.
+We keep updating our community on our instagram page instagram.com/nuka.me
They stole my money, this was just a fake product, they never delivered it, they did not respond to emails or on their networks, the page no longer exists
Review of nuka
Waiting for 6 months for my order and nothing so far. I requested a refund multiple times but keep receiving automated emails mentioning their current "challenges" but I want a refund simple as that.
We put the gift with an additional eraser to each order made at nuka.me.
We are really thankful for your patience and understanding.
In order you still need a refund, please contact support@nuka.me and we will do that for you.
Thank you, Ali.
Hey Ali!
Sadly to say, but you are right.
Last month was unpredictably hard for our team.
It started with defective parts for nuka from a few parts in the supply chain, which push us to change the suppliers and re-order those parts. That’s normal and has to not effected on the delivery time much.
Then war in Ukraine, our native country where all operations happen.
Then 2 COVID lockdowns in China that stop manufacturing.
And finally, we have passed all of this and nuka is sending out next week and every nuka.me order will receive the tracking number during the next week.
It’s been a looong delay, but we’ve managed to give as fast as a possible response to support requests and keep updating in our e-mail newsletter about everything that’s going on.
Support could be better and we are working on this right now, rebuilding our operations from scratch.
+We keep updating our community on our instagram page instagram.com/nuka.me
It is a scam. I placed one order on Jan 2022 and never received my bundle. It is 9 April, 2023 and the customer support mail account of nuka expired. The last time I heard from them was 14 June, 2022. NEVER BUY ANYTHING FROM THEM OR THEIR FOUNDERS
Never delivered the product. Sent multiple emails and didn't follow up. Very promising, sad that they weren't able to deliver or available to issue updates/refunds.
Review of nuka
I’ve been following Nuka since it first announced on kickstarter. Thankfully, I decided not to order then. After they announced their batch on their website in April I decided to take the risk and order one, with promises that it would be delivered between 5th-10th of May. It’s now July 3rd and all I’ve experienced from this company is a massive lack of communication, secretly pushing back dates, and no notebooks delivered to anyone as far as I can tell. The concept is good, and I understand that a lot of delays can be attributed to supply chain issues and the war in Ukraine. However, that does not excuse the lack of communication and empty promises.
If the product isn’t ready, don’t promise a delivery date. If that delivery date changes, send an email to your customers to keep them in the know. The most frustrating part of this whole experience has been the lack of communication and for this reason, I will not buy another one of these notebooks and I won’t be recommending it to anyone anymore either.
If you like the concept, buy one to have. You might actually get it one day, you might not. I won’t be requesting a refund because I’ve already waited this long, might as well stick it through.
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