On Air Parking

I purposely timed my one hour trip to this location to ensure I caught the 730 shuttle. I arrived at 720. The shuttle decided to leave early before I even got there. I am livid as this ruined my entire flight plans and I may miss my flight. I will never use this service again.

I tried using On-Air Parking for the first time the last week when my nine y/o daughter and I were trying to fly to Florida to visit for a family wedding. We were going to fly out of Cleveland Hopkins Airport and so I called On-Air Parking to confirm that the facility that I would be parking my vehicle at had a shuttle to the airport and to make sure it ran (24x7), as my return flight was early in the morning. The representative assured me, that was the case and so I booked with them. After arriving to the designated parking facility, the attendant informed me that in fact the shuttle was broken down. At that point I asked if he could call me a cab and he said they won't show up if he does. That made me concerned that if I would call a Taxi, Uber, or Lift, they would not show up in a reasonable amount of time which would cause unneeded delays. So, I decided that my best option was to get back into my vehicle and pay the premium fees at the airport parking (which was what I was trying to avoid in the first place). I feel that if I had known that the shuttle was not available before making the reservation, I could have chosen a different remote location and avoided paying for airport parking. Please let me know if my thinking is wrong, but I feel On-Air Parking is responsible for the difference that I ended up paying for the higher priced parking and possibly more for the hassle and extra time / gas it took to find the parking location and then drive back to the main road.

I think this is a great app, but we always have things to optimize. Especially updating in time with feedback from users. I think this app can do better.