Pastel

Our mission is to provide every client with the highest quality service, delivered with exceptional standards of professionalism. Not only does Pastel allow us to achieve this mission, it helps us exceed it. We’ve been helping our clients develop awesome websites for years, but have never really nailed the feedback process. Existing tools were either clunky, slow to onboard users, or required specific browsers or plugins. Pastel nails these features. Setting-up a page takes seconds, Pastel’s interface is clean and simple, and our clients need zero instructions to leave feedback using Pastel. Go ahead and compare competing products like we did; you’ll find that Pastel is the best tool for rapid feedback. Period.

As a UX Consultant, using this tool with both developers and clients has saved me HOURS of billable time because we can get right down to the "PINS" and everyone can see the comments and iterations that have been made or are in progress. Definitely a must-have in the product development cycle.

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We use Pastel to process website feedback and update requests from our customers. It allows our non-technical users to be much more articulate than they would be otherwise. We automatically get screenshots, viewport size, browser information etc. alongside the customer's notes, all in a very organized manner. We previously handled this process with plain emails and I can't imagine going back!