Negative Experience: Poor Customer Service and Unethical Billing Practices
My experience with your company has been nothing short of frustrating and disappointing.
A few years ago, I created an account on resume.io and linked a credit card to it, which had an active subscription. Upon the expiration of the trial period, I decided not to renew the subscription and discontinued the service. When I needed to reactivate my subscription recently, I provided a different credit card for payment, as the previous one was no longer viable.
However, to my dismay, resume.io charged the renewal fee to the first credit card without any prior notice or authorization from my end. I received no email notification or communication regarding this transaction, leaving me blindsided and aggravated by the unauthorized charge on a card I no longer used or monitored.
When I reached out to your support team seeking clarification on why my second card was not utilized as instructed, I was met with sheer negligence and rudeness. My questions were evaded, and instead of addressing my concerns, I was bombarded with automated responses that failed to resolve the issue at hand. It's evident that your support staff lacks the necessary understanding and empathy required to assist customers effectively.
I am appalled by the fact that there is no option available to unlink my credit cards from your system. This lack of control over my financial information is unacceptable and raises serious concerns about the security and privacy practices employed by resume.io.
Despite my repeated requests, your team has shown no willingness to accommodate my concerns or rectify the situation. It is evident that resume.io prioritizes profit over ethical business practices and customer satisfaction.
As a result of this experience, I have decided to terminate my account with resume.io. However, I remain skeptical about the complete removal of my personal and financial data from your system, considering the lack of transparency and accountability demonstrated thus far.
In conclusion, I urge resume.io to reassess its customer service policies and billing practices to prevent similar incidents from occurring in the future. Until then, I cannot in good conscience recommend your services to anyone.
