SafetyWing

Where do I start..... It has been such a phenomenal experience from the very beginning getting to know the SafetyWing team! As a company, we were in quite the dilemma. We wanted to provide all our team members medical insurance, yet no insurance company we spoke to was willing to cover our team members in different countries. So as a company that encourages remote working, how do we provide this necessity to our team? Well the journey was difficult. As many people probably know, insurance companies are constantly working against you, making it increasingly difficult to utilize their services, especially if you are a startup. Enter SafetyWing. We stumbled upon SafetyWing through Remote, and to be honest, we were skeptical. An insurance company that covers all our team members, worldwide, with great benefits, an easy to use platform AND at a low cost. Impossible. We had our first interaction with Ashley, and what can I say more than what a pleasure. Ashley was incredibly patient with us. She did a fantastic job answering all our questions and making sure we had ALL the information (definitely not what we expected from an insurance company). I mean, we sent her pages of questions after meticulously reading all the terms and conditions and she immediately got back to us with all the answers. It became clear that this was our best option, and we decided to proceed. Enter Katie. Katie is one of those very rare individuals who consistently makes any interaction fun and positive. Every. Single. Time. She got us quickly set up, made sure everyone was set up on the dashboard (which, might I mention, is awesome) and scheduled a town hall with the whole team going over every single benefit and procedure. I even receive an email every once in a while from her to check in which I think is such an awesome way to build rapport between us and ensure a positive relationship moving forward. All these interactions made us way more comfortable with what they were offering, as their culture totally aligned with ours. I also got to meet Lona who was awesome to chat with, and hearing her talk about how they maintain 100% retention was an inspiration. She made it clear that they really care about their team and I will definitely be stealing some of her methods :) Overall, it has become very evident that the whole team at SafetyWing is comprised of incredible people, who are trying to change one of the toughest industries. I commend them for that, and we will be very happy to continue this relationship for the foreseeable future. If you haven't contacted them already, you are losing time.

Useless, crashed two times after spending ages to fill the form. Customer service quick and nice but not very helpful - suggested that my browser crashed which Sorry, you just ran into an error on our website. was inconsistent with the message I got from safetywings: “Sorry, you just ran into an error on our website.”

I've used Safety Wings for travel insurance on a number of occasions, and I was surprised to discover how easy it was to sign up, extend the cover, and cancel when it's no longer needed. Great user experience and super helpful customer service!

This company has really let me down with their recent changes. I used to be a happy customer, but now I'm just frustrated. They messed up transferring my money to the right bank account and didn't bother to keep me informed about approved claims. Mistakes can happen, but it's how they handle them that matters. I've been using their insurance for over a year, and somehow, they sent the money to the wrong account, even though my bank details hadn't changed for years. What's worse, they didn't even contact me about it. I had to reach out to their support, and that's when the confusion started. The issue was escalated multiple times and initially said they fixed the problem, approved my claims, and sent the payment on Friday, but now I'm hearing that it's not done. It's a total mess and it's taking months... This whole situation makes me wonder how much they care about their customers and whether they can actually fix the problems they've created. All of this just leaves me deeply disappointed and infuriated by their service.

I got sick unexpectedly while traveling in Greece and I didn’t know how to deal with the paperwork to go into the Emergency room. I just called SafetyWing on Skype and they explained what I had to do. I felt so relieved to have signed up for this travel Insurance when I started my solo travel journey in Europe last year! I was welcomed, tested and given medicine in the hospital without paying a dime. I only had to provide my insurance ID. I strongly recommend Safetywing to Digital Nomads and to those traveling abroad for a long period of time. It’s the most affordable-high quality Travel insurance I’ve found

They are just one more scam. You are paying yourself for everything and later they just tell you that they cannot approve your claim. Just avoid them at any cost

They refused to pay for an urgent surgery directly to the hospital. Tried to claim it myself, at first by a special web-form, then by emails - not a single answer. Looks like scammers.

I've used SafetyWing for international trips. It's easy to use, clear communication and a super supportive team.

So far so good. Haven't actually had to use the insurance yet, but the process seems straight forward. I like how you can buy outside of your home country and pay monthly. It's great letting the insurance auto renew on credit and not having to a shell out all at once.