As a customer initially attracted to SoWork's offering of free, unlimited guest access for meetings, I decided to commit to a one-year subscription. Unfortunately, the experience took a negative turn. Midway through our subscription period, the company introduced a guest fee, deviating from their original promise of complimentary guest access. This sudden policy change, implemented without prior notice, led us to discontinue our use of SoWork, as it significantly undermined our trust and satisfaction with their service.