I have now designed three trips in Africa using Timbuktu and I couldn't rate more highly the experience I had using their site, and the follow on client service, on each occasion.
It is amazing to have that much control over your travel in a region that is traditionally only accessed by using expensive agents. It feels modern and great value for money - they are definitely opening up safari travel to a younger generation. The site has so many options to choose from but has tools that really help with the planning such as recommended routes and top lodge and activity suggestions, which make it not at all overwhelming and just really fun to play around and explore all of the different options. To then be able to speak to a really knowledgeable and efficient safari expert and have them review your trip is very useful. They took care of all the little details and left the fun stuff to us!
Our trips were to Kenya, Namibia and South Africa and were all adventures of a lifetime! There is so much to explore on the continent and I genuinely can't wait to get planning my next trip.