Hiver for Gmail

4.2
58 reviews
1K+
Downloads
Content rating
Everyone
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About this app

The feature-packed, yet simple and intuitive Hiver mobile app lets customer service teams easily manage shared email accounts like support@, orders@, and services@ seamlessly and on the go. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life.

The Hiver mobile app brings powerful features to your inbox:

Shared Inboxes: Manage shared inboxes like support@, services@

Email Assignments: Turn emails into actionable tasks and delegate them to your team members

Email Statuses: Stay on top of every conversation by managing emails’ statuses as open/pending/closed

Email Notes: Put an end to long and confusing email threads and collaborate with your team using notes and @mentions

Permalinks: Create permalinks to share conversations across channels

Reply on Conversations: Send personalized responses to customers using your email address or other aliases

Notification Center: Keep track of all your tasks in one place, mark notifications read/unread

Collison Alert: Help teams avoid mistakes like email duplication with real-time collision alerts.

Push and In-app Notifications: Get real-time alerts for email assignments, @mentions, CSAT, SLA violations, and new conversations in your shared mailboxes

If you have any questions, please contact us at support@hiverhq.com
Updated on
Jan 13, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity, and App info and performance
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.1
55 reviews
Greener4them
January 16, 2025
The app is leagues and oceans behind the desktop version. You can only see shared inbox, not the "teams" section, which is crucial. Also just other needed features missing. For someone who switches between mobile and desktop, this is a killer.
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A Google user
April 6, 2020
The notifications, which is the most important feature of the app, did not work since the last update. Not to mention I have never been able to manage emails at all within this app. No option to unread emails, no signature, no formattings, and the email drafted and sent from within the app got weird line breaks. It's a shame seeing the emails that were drafted and sent from the app on a PC view. The previous app and the current V2. share the same feedback. :(
13 people found this review helpful
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Hiverhq
April 6, 2020
We're sorry you are facing so much trouble, Hoai. Our team is already on the notifications issue and you'd be informed as soon as that is fixed. Please write to us with the format issues you have been facing at support@hiverhq.com and we'll dig in further into those. Mark email as unread & signatures are in our pipeline & we'll keep you posted
Gabrielle Holmes
April 6, 2024
I can rarely log in to the app and I never receive email notifications. Incredibly disappointing and not reliable if you're using it for work
1 person found this review helpful
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