![](https://play-lh.googleusercontent.com/a/ACg8ocJsVcIpGALkYjIoRcB1pZ6feRuPXlZKzqOp6C-SYdGjnyuK3A=s32-mo)
Michael B
This app barely works. I can't get the scanner to actually scan a QR code. When I scan that code with Google Lens instead and click on the link, the app opens up and then gives me an error when I try to submit the information. Not much use for a digital ID app that refuses to do the one thing I need it to do.
33 people found this review helpful
Hi Michael, We’re sorry to hear about the issues you’re experiencing with the app. Our support team would be happy to help resolve this for you. Please reach out to us at help@yoti.com with more details about the problem, and we’ll do our best to assist. Thank you for your patience! ^MS
![](https://play-lh.googleusercontent.com/a-/ALV-UjWuwDH82QqqSScJW7KK5PVTpRKwkYmipIEFL9-kFSbaqv7GEssq=s32)
Qijdi Goldwing
I like it a lot so far, and have long awaited a proper online age verification app. The documents scanner needs a bit of work. Manual snap instead of automatic would be better, as it took me multiple attempts before I was satisfied with the images. I had to correct one item after upload and verify. Face ID went great, but don't do it with glasses on or it won't work. Account security and backup is very good and the Privacy policy (always read it) and in app privacy options are very acceptable.
125 people found this review helpful
Hi, thank you for sharing your sensible feedback with us. We really appreciate it. Please let us know if you have any questions about our products. Take care. ^MS
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You need to realize not everybody drives. I do not have a drivers license, but it is a valid and current state ID, but it doesn't pass your document check.. This is a terrible issue that you need to quickly reconcile. I have run into this problem with some other platforms such as Cobinhood, Robinhood and a couple others, and they ALL responded, rectified the issue and APPROVED my ID card within 48 hours. I hope you so the same, or understand you are not reaching a large portion of the general population that would only help to sustain your business as well as failing at your very reason for existing. It's a completely legal, current and accepted form of ID.. get with it and I'll update my review. Otherwise... you are USELESS! Thank you, and please do better.. fast. *Update* I added a star because the support team was at least quick to respond. Though after a couple hours of correspondence, sending screenshots, etc., ... the conclusion was they don't accept a valid state id card yet, because they don't accept a valid state id card yet. ! Doh! If state id's are soon accepted, I will definitely add more stars and give a better review reflecting the usefulness. Currently still useless.
135 people found this review helpful
Hey Todd, Thanks for the feedback. We only support ID documents we can verify are genuine. However, we'll be adding more forms of ID in the future. Drop us a quick email to help@yoti.com and we'll add this to the list! Thanks, The Yoti Team.