Are free trial abuses impacting SaaS revenue?

Alexandre Schouwey
1 reply
While working on a SaaS product, we hit a snag with free trial abuses. That challenge sparked my next project: https://www.fraudlock.io/ We’re on a mission to eliminate free trial abuses in SaaS platforms. Based on extensive research, here are the three most common types of fraud that SaaS platforms face: 1) Free trial abuses (users creating multiple accounts to extend trial benefits without paying) 2) Refund fraud (customers falsely claiming refunds to exploit return policies) 3) Token cycling (where users repeatedly sign up to exploit test tokens). Share the industry you're in and the types of fraud you're facing.

Replies

Ivan Spadacenta
Don't know if this is the best method yet, but for sure the problem exists.
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