Cloud Humans

A GPT-4 bot designed for customer support

958 followers

A GPT-4 bot designed for customer support

958 followers

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Customer support tools

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AI Chatbots

Say hello to ClaudIA: an AI bot designed to dramatically reduce your customer service load. No tech setup needed – she learns from FAQs, interactions and is already integrated with all major helpdesks.

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Launch tags:Customer Success•Artificial Intelligence•Bots

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Cloud Humans

Maker

📌

Hi Product Hunt 🤖 This isn't just another GPT + something post. It's our dream starting to become reality. We always believed AI one day would answer the majority of customer support tickets with human-like quality. Since the state of tech wasn't there yet, we spent the last 3 years (and 2 sweaty pivots) with a solution of human-in-the-loop agents (gig economy) assisted by AI. While blending humans and machines to solve tickets, we've learned what the next-gen bots require. Sounding human is only the beginning. If human support agents learn from human feedback, categorize, summarize, and internally route issues to truly solve problems, so do the AI ones. With GPT's momentum and LLM's maturity, ClaudIA emerged with these superpowers. As we witnessed this lifelike AI handling 70-85% of the same customer queries previously managed by humans, we embraced the change. Our clients' employees are becoming more efficient than ever. They now concentrate on complex issues and dedicate more time to strategic tasks. —----------------- While this is just the start, I'm thrilled to introduce ClaudIA to the world: 🧑‍🏫 Seamlessly learns from FAQs, knowledge bases & past interactions of your top agents 📈 Offers expert-level responses powered by GPT-4 and proprietary data 🤵 Allows customizable style and tone of voice ⚙️Integrates with major Helpdesks (Zendesk, Frontapp, Intercom, Kustomer, etc.) I invite everyone to enjoy a free demo by uploading a document with your company/product content. Access here: en.cloudhumans.com/claudia-demo. If you'd like to see her improving even further and go live within your website or app, just hit us up 😁

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3yr ago

Transitioning from a CX that puts out fires to a strategic CX that adds value for customers! Congratulations!! Welcome ClaudIA

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3yr ago

Cloud Humans

Maker

@jose_marcolino such an honor to have you commenting here! Cheers to a world with less fires and more strategic work!

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3yr ago

@iankraskoff Fantastic team building an amazing product. Congrats!

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3yr ago

Cloud Humans

Maker

@msampaiom We're so grateful to have you close!!!

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3yr ago

Visla

@iankraskoff very cool launch

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3yr ago

Delphi

signup flow for the demo looks great here- would love hear what the conversion rate is on that page I'm curious, I see more and more of these popup everyday (AI Customer Service Chat Bot) - how are you planning on being the category leader for this market?

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3yr ago

Cloud Humans

Maker

@philipsnyder, when you mention conversion, are you referring to the sequence of click > demo created or demo created > paying customer? Regarding our competitive advantage ("moat"), I must admit that claiming we've perfected it would be disingenuous. In my personal view, it seems premature for any end-to-end AI company to definitively outline their trajectory. Nevertheless, we firmly believe we're in a winning position for several compelling reasons. To quote a few: - We've extensively tested many of the pop-up solutions you mentioned. The general sentiment is that a significant portion of these tools appears to have been developed by individuals who lack a deep understanding of the intricacies of customer service. The task of resolving support tickets involves varying levels of complexity. Given our substantial experience in this field, we've refined certain features that appear absent in those tools (a prime example being the ability to establish a feedback loop with the model, simulating the actions of an agent). - We've cultivated a robust community of CX leaders within our region. Our close relationship with numerous Heads of CX has provided us insights into their motivations and interests. Initiatives such as generating curated content, hosting events, and developing playbooks have collectively contributed to approximately 70% of our inbound leads. Started in Brazil and looking forward to playbook it to Latam and the world. - We've seamlessly integrated with multiple helpdesk platforms. Few enjoy the prospect of overhauling their CRM or altering a customer support system that has often taken months, if not years, to become ingrained within a company. ClaudIA demands neither complex integration nor a complete overhaul of their customer support stack.

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3yr ago

Delphi

@bruno_cecatto Mainly interested in the conversion rate on the /claudia-demo page that is linked here Also love the last point, direct integration into helpdesk platforms is a great shortcut to users

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3yr ago

Very cool idea! The data must be structured in a specific way so the learning is better? And how much time it takes from "ok, i want this" to "wow, an AI is answering my tickets" ?

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3yr ago

Cloud Humans

Maker

@rodrigo_cava we just need a PDF. With the integration to the helpdesks, the update is seamless. Then we need 2-4 hours from a support analyst and it's ready to go (that's the time it goes from OK to WOW)

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3yr ago

I've used cloud humans at my time in Mercado Libre, so im biased on everything they shipp! definately gonna give ClaudIA a try!

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3yr ago

Cloud Humans

Maker

@goodflowoflife we were so lucky to have you back then - you made my day with your message now!

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3yr ago

Very usefull app that can help to facilitate interaction with customers and solve emerging issues faster

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3yr ago

Cloud Humans

Maker

@darya98 That's accurate, Dora! thanks for the feedback and love

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3yr ago

Bonusly

Really amazing to see what y'all have built here! It's not easy getting AI right, especially getting hallucinations under control - and this is super impressive. Well done, and good luck!

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3yr ago

Cloud Humans

Maker

@bmtravis thanks, Ben! A lot of work from the Cloud Humans team and our customers

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3yr ago

ChatPal

Looks interesting! Is it possible to have ClaudIA interact with customers in Slack? That's where many customer support conversations happen

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3yr ago

Cloud Humans

Maker

@daniele_packard would you give more context into your company and use case? Would love to hear more (feel free to DM me on LinkedIn, too, if you prefer as we're connected) We built ClaudIA to fit into the workflows of teams that have lived a couple of milestones in CX, like adopting a helpdesk. Of course, we've only seen so much and are always eager to learn about other use cases and how companies go through their CX maturity stages differently. Thanks for the message, btw. Appreciate it

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3yr ago

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Cloud Humans is praised for its innovative approach to customer service through its AI bot, ClaudIA. Users appreciate its ability to enhance customer experience and employee efficiency without requiring technical setup. The platform is noted for its potential to democratize remote work by offering flexible opportunities, though concerns about job stability and fair conditions are mentioned. Overall, Cloud Humans is seen as a valuable tool for businesses looking to improve customer service scalability while maintaining quality and empathy.

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