What is your primary concern when using an AI chatbot for customer service?

Question

I am a product manager of an AI chatbot. Any suggestions or feedback would be greatly appreciated. 
If you have any questions regarding AI or e-commerce, feel free to ask :)

Accepted Answer

it can't answer eveything to ask

ArcX · Answer

Whenever I encounter AI customer service, my first thought is whether it can accurately understand the meaning I want to express.

What is your primary concern when using an AI chatbot for customer service?

Replies