Would you consider conversational AI Assistants for customer support?

Question

Synthflow just introduced conversational AI teams for customer support.

Businesses can let AI answer the calls, schedule meets, update CRMs and automate customer support.

What do you think? Do you know any other similar voice AI assistants?

Alex Bozhin · Accepted Answer

My experience with similar services is that there is a lot of training required to make it work well. Moreover, the company must have a lot of data in order to effectively train a model on this data. And also the company must have a specialist who will do all this. no online service can solve the support problem.

Marienelle Cano · Answer

I think yes but not necessarily replacing it entirely, I mean, AI being use for pre-conditioned buttons then a customer will decide for a turn of a real human agent.

Would you consider conversational AI Assistants for customer support?

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