Abishek Murthy

Messaging has made communication with prospects & customers personalized and proactive. But, it has not been perfect.

With Proximity:

i) Go beyond text: Use video + audio to convert leads and retain users

ii) Go beyond your website/app: Engage with leads and users on popular messaging apps where they spend most of their time

Customer engagement teams can now add messaging to their support mix to proactively engage, retain, and delight customers from wherever they are - on the website, mobile app, in-product, or social DM's.

With a messenger that travels right inside Freshdesk, conversations can now be aced from the comfort of the help desk.