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Ashley Cheng
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Hi Alexey, is this after/on the week of launching on Product Hunt?
How many new visitors did you get on your landing page last week?
Alexey Shashkov
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Ashley Cheng
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These 2 worked the best for us: connect with fellow makers and engage with our customers. And we're almost #1 product of the day now, like right now! So go and check us out - Usersnap š
What steps do you take pre-launch?
Gabe Perez
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Ashley Cheng
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Trilled to share this new side of Usersnap š I've learnt so much as a product marketer with customer feedback, it's really a necessity to improving our features, website and communication. And now with Usersnap collecting feedback is easy and fast š
Thanks @__tosh for believing in us š
Usersnap
Get actionable customer feedback to grow
Usersnap is a customer feedback software to increase feedback from your users, as well as centralize issues and requests. Ship better product features with insights from user screen recordings and satisfaction mini-surveys. Get started within 20 minutes š
Usersnap
Get actionable customer feedback to grow
Ashley Cheng
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How to make decisions on new features, improvements and pricing?
What are your biggest questions about growing a SaaS product?
Sharath Kuruganty
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Ashley Cheng
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Hey @anastasia_myasnikova we also had a similar issue - users would send a ticket but it's actually a question or suggestion. And while they are not negative reivews so we don't stress over them as much, but it does bug our numbers for monthly customer issues.
ā”ļø What we did to was create a "menu" of options for the feedback button. Users would click on it and be able to see and pick from "send...
Questions instead of reviews
Anastasia Myasnikova
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Ashley Cheng
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How important is customer feedback when building a new feature?
Please be tangible... i know it's very important, but is it the most important? or what comes before it?
Ashley Cheng
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Map your ideas with customer feedback/requests, this helped us to weigh the impact and urgency as well as evaluate how we're solving customer needs and if that fits the strategic direction.
But first you do need some customer insights, which you can check out this tool for collecting different types of feedback http://usersnap.com/
Product people, what are your best practices for managing a backlog or roadmap?
Sharath Kuruganty
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Ashley Cheng
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super handy to detect bugs especially when users are non techy
Pros: records user end java script events
Cons: its great
Usersnap Console Recorder
XHR logs and JavaScript errors with every bug report.