All activity
Disha Parekh
left a comment
Hi Hunters!
I’m Disha from Verloop.io. We built VECA because, today, there is a need for a chatbot that can understand customer’s intent, respond with the correct answers and resolve tickets on its own.
It’s time to reduce your agent’s load and let them concentrate on complex issues.
So, real talk: How is VECA different from the other tools you’ve tried and dropped?
1. Training - We’ve...
VECA
Your eCommerce assistant
VECA is our plug and play, prebuilt intent recognition system for post-sales eCommerce support. Trained on 10 million user queries, automate your conversations with just a click.
VECA
Your eCommerce assistant
Disha Parekh
left a comment
Hello readers, for this report, we analyzed over 1.8 million queries from over 35 brands across the Middle East, India, and Southeast Asia (Malaysia, Indonesia, Singapore & Philippines).
It covers the following topics:
- A Shift in Customer Support from Manual to Automated
- The Current State of eCommerce Customer Support
- Report Methodology
- Industry Benchmarks
- Future of Customer...
E-Commerce Benchmark Report
Customer support for E-commerce during COVID explained
"Me-commerce"; meeting a customer’s ever-changing & increasingly demanding expectations require a personalized approach that makes them feel special.
In this report, we talk about the impact of the shift in e-commerce support from manual to automated and more.
In this report, we talk about the impact of the shift in e-commerce support from manual to automated and more.
E-Commerce Benchmark Report
Customer support for E-commerce during COVID explained