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Finally an app that automatically reads & understands what's relevant in your support tickets *and* shows you why! Get insights into problems that keep CX managers up at night like churn (why customers leave), who are high-risk accounts, and more! Automatic analysis (no tags/setup)! Reports anyone can read (no data science). Results in seconds.
CIF Analytics Cloud (for Zendesk)
AI for support tickets that shows you what's relevant & why
Cameron K.F. Koo
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Hey PH,
Cameron from the SiteFocus team here. We're excited to share the CIF Analytics Cloud - an analytics platform built around an AI that reads, learns, and understands what's important & can show you why. Our Zendesk integration turns customer experience data into insights anyone can read in seconds. No data science. No coding.
How it works:
The app pulls tickets into a central...
CIF Analytics Cloud (for Zendesk)
AI for support tickets that shows you what's relevant & why
Cameron K.F. Koo
left a comment
As a work utility, this will come very handy for research (e.g. on a sanitized machine). However, as a consumer app, the 3rd party partnership and type of data being sent is enough to give pause. Case-in-point: (from the testpilot lander) "Laserlike also receives your IP addresses, dates/timestamps, and time spent on webpages. This data is used to index URLs publicly visible on the web." Kudos...
Firefox Advance
Experimental recommendation engine built into Firefox
Cameron K.F. Koo
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Congrats on launch! This is a cool premise. Really love to learn more about the SMTP integration (for non-Gmail folks :)
MailMaster
Automated lead generation and cold emailing ✉️ 🤖
Cameron K.F. Koo
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Great job guys on a slick UX for mobile. For the Web, perhaps really just a matter of personal preference, I started to get "click-fatigue" (lol, is that a thing?). Curious what determines which snippets you're grabbing, sources, and why. For example, Cisco's acquisition of Duo had comments from TC. The VB excerpts felt drawn out b/c it wasn't adding stuff that wasn't prev. mentioned. That...
Sip for Web
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