Building a Career in Customer SupportHow to advance your career in customer support.
Hunted on October 18th, 2016
Out on the WireStorytelling advice from This American Life, RadioLab & more
Hunted on October 4th, 2016
Competing Against Luck: The Story of Innovation and Customer ChoiceClayton M. Christensen's book on Jobs-to-be-Done.
Hunted on October 4th, 2016
Strategic Customer ServiceA distillation of 30 years of research on customer service.
Hunted on October 3rd, 2016
100 Ways to Improve Your WritingA collection of practical advice on improving your prose.
Hunted on September 26th, 2016
The Effortless ExperienceWhy customer effort is the one true driver of loyalty.
Hunted on September 26th, 2016
The Best Service is No ServiceAdvice from Amazon's former Global VP of Customer Service.
Hunted on July 18th, 2016
2016 Customer Support Compensation StudyWhat do customer support professionals earn in 2016?
Hunted on May 24th, 2016
Hiring Your Customer Support Dream TeamA 40-page handbook on hiring for support teams.
Hunted on May 10th, 2016
Make Every Word CountAn excellent book on writing with clarity and substance.
Hunted on January 19th, 2016
