Laura Genno

I am working for a 20-person startup. @Linear is our product development system, which we really enjoy.

Currently, our operations team receives support requests via their personal email and then publishes requests in the Slack channel, where developers are picking up issues, but we would like to upgrade to a more comprehensive system with a shared inbox. I would like it to have an integration with Linear, and the ticket creation to be automated as much as possible. It would be great to have a help center (documentation), too, as a part of the offering.

Maybe it's a bit of a dumb question, but I am still a bit confused about how external hunters work.

Does the product have a higher chance of getting promoted if hunted by someone outside the team?

How to find them? Do you need to reach out to them directly and ask about hunting your product?

Sometimes I wish I had a clear answer to this question, but... I don't :D

A lot of people ask me in DMs what to do and when the best time to start.