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Mathew Patterson

Customer Service, Help Scout

#476303

664 followers 0 following

8 points

19 Upvotes

AI drafts by Help Scout — Draft replies with the click of a button

3

•Customer Success•Customer Communication•Artificial Intelligence•

AI assist by Help Scout — Write better responses, faster

4

•Customer Success•Customer Communication•SaaS•

Stake Social - World Cup Predictor — Challenge your friends to be the last man standing

21

•Android•Sports•Soccer•

Wide Angle Analytics — Lightweight, powerful and privacy-focused web analytics

36

•Analytics•Marketing•Privacy•

Kinde — Infrastructure for authentication, feature flags & billing

134

•SaaS•Software Engineering•Developer Tools•

Muse 2.0 — Whiteboarding, notetaking, and connecting the dots

44

•Productivity•Notes•

Help Scout for Startups — Free customer support platform for startups

20

•Customer Success•Customer Communication•SaaS•

Tyke — Mac menu bar app that @torrez really needed to take notes

49

•Mac•Text Editors•Menu Bar Apps•

Customer Support Salary Calculator — Simple salary calculator for customer support professionals

3

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By

•SaaS•Tech•

Help Scout for Android — Customer support software that fits in your pocket

By

•Productivity•Tech•

Building a Career in Customer Support — How to advance your career in customer support.

By

•Customer Communication•Books•

Help Scout — Help desk software for a more human & helpful experience

35

•Web App•Email•Productivity•

2016 Customer Support Compensation Study — What do customer support professionals earn in 2016?

By

•Hiring•Books•

Hiring Your Customer Support Dream Team — A 40-page handbook on hiring for support teams.

1

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By

•Hiring•Books•

Radical Focus — Achieving your most important goals with objectives

14

•Startup Books•Books•

Messenger in Help Scout — Deliver seamless support with Messenger in Help Scout

4

•Customer Success•Social Network•Customer Communication•

Against the Grain — Documentary series about companies w/ customer-driven values

3

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By

•Customer Communication•

The User Onboarding Academy 3.0 — 5 comprehensive lessons. 1 proven framework.

9

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By

•User Experience•Growth Hacking•

HelpU by Help Scout — Deliver better customer service

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•Customer Success•Customer Communication•Education•