Pace Race

Define support channels: Determine the channels through which users can seek support. This may include email, live chat, a dedicated support website, or a community forum. Choose channels that align with your target audience and the resources available to your team. Create a knowledge base: Build a comprehensive knowledge base that includes frequently asked questions, troubleshooting guides,...

Define your support channels: Determine the channels through which users can seek tech support for your MVP. This could include email, live chat, a support ticketing system, or a dedicated support forum. Choose channels that align with your target audience's preferences and make them easily accessible. Set clear response times: Establish service level agreements (SLAs) or response time targets...