About
I'm a Design and Product Leader with over 25 years in user experience (UX) and product design and over 12 years leading the design organisations behind them. I build design functions from the ground up. At Credit Suisse I created the bank's first dedicated, centralised, in-house UX function, growing it from zero to 17 and designing its entire operating model. I also bring operational structure and rigour to established ones, most recently leading design for a ~$15bn+ YouTube advertising product portfolio at Google. I operate fluently from setting strategy and vision through to shipping and optimising product, with a service-design mindset and a career-long thread of harnessing AI in service of user and business goals. I excel in complex, highly regulated problem spaces.
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