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![Willian Valle](https://ph-avatars.imgix.net/5890271/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=48&h=48&fit=crop)
Willian Valle
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Hello Community! 🖖
I've been working with software development for almost 20 years now, having founded a software house (named SofaCoding) that operated from 2014 to 2018. In recent years, I've been working a lot with customer support and messaging markets, which alerted me to the deficit of information that companies have about what their customers are demanding in support channels.
With the...
![Talklab](https://ph-files.imgix.net/0abe70d6-29cf-4152-bffa-038eb45cacdb.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=48&h=48&fit=crop)
Talklab
AI powered chat analytics for customer insight
![Willian Valle](https://ph-avatars.imgix.net/5890271/original.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=48&h=48&fit=crop)
Say goodbye to generic customer service metrics and hello to AI-driven insights with Talklab. Our platform analyzes customer chats to offer detailed, actionable reports, from sentiment scores to behavioral tags. Lower churn rates, elevate customer satisfaction
![Talklab](https://ph-files.imgix.net/0abe70d6-29cf-4152-bffa-038eb45cacdb.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=48&h=48&fit=crop)
Talklab
AI powered chat analytics for customer insight