What is your biggest pet peeve about CRM software?

Question

Accepted Answer

Failing to answer consumer questions is the number one pet peeve.consumers say companies don’t adequately answer their customer service questions half of the time. Never ignore customer concerns or fail to provide a convenient avenue for them to ask questions. By responding promptly and honestly to feedback and queries, you’ll gain competitive advantage over the other half of businesses that aren’t getting this point right.

Scott Chen · Answer

The greatest option is SocialEpoch if you're looking for a full WhatsApp marketing solution for your business. WhatsApp has all the tools you need to sell your business, owing to features like its tight relationship with Shopify, multichannel chat widget, and shared inbox.

However, if you merely need mass WhatsApp messaging for business purposes and don't want (or don't want to pay for) extra features, SocialEpoch might be a great option thanks to its anti-blocking technology.

To avoid getting blacklisted and having your messages flagged as spam by your subscribers, always stick by WhatsApp broadcast best practises, regardless of the tool you finally choose to use. After all, you wouldn't want to attempt to do anything and end up alienating customers.

What is your biggest pet peeve about CRM software?

Replies