What have you tried to get feedback from your users so far?

Question

After releasing a product, it's very hard to find users.
I participate in the community and showcase my products.

What have you ever done to find your users and get their feedback? 🤔
If you use any community or marketing services, it would be great if you could include a link to them as well.

Tarek Dajani · Accepted Answer

In the beginning it is expected to have a really low number of users, so my piece of advice show it to friends, family, colleagues and friends of friends at the beginning (always try to stress that you actually need solid feedback not just a "good job, I am so proud of you", which I would expect most families feedback would be), also, there are some websites that provides user testing, some of them are right here in Product Hunt so you can check them out. 
Additionally, any user that uses your product at the beginning contact them via email or call them,, maybe even provide a discount if they go into a 5-10 zoom call with you and provide feedback (not the best solution, but it's better than nothing).

Jorge Briceño · Answer

This happened to me as well. I´ve launched my platform first to the local community and at the same time, I request support to friends. They helped me with sharing, however, the feedback wasn´t coming (I thought it will come right away, not!). Feedback does not come if you don´t request it. And also, sometimes people give you feedback if they LOVE the product or if they HATE it, the remaining people are in the middle. Hope this can help you. Best,

Caleb Skinner · Answer

I'm finding that the best use of my time is to build out an aggressive SEO plan to funnel traffic into app stores.  User feedback is very difficult to get.  The best metric that I have found is to measure returning users vs time.  It's also very helpful to see how long they stay on your app/site/widget.  It's like spotting a stealth plane.  You have to look for secondary disturbances.

Dady Ismael · Answer

@tdajani  have just launched my product 2 months ago but l am getting few traction users coming, l have tried Facebook ads but it's not so much good as l excepted. l have been able to onboard 121 users with 96  active users. But still wondering how to drive more users onboard...thinking about advertising with Influences ...what do you think?

Amod Nazirkar · Answer

Hey Kou,

Surveys always work to gather insightful customer feedback. Qualaroo can help you with lead generation and email lists. You can create pop-up surveys and launch them on your product, be it a prototype, mobile app, or website.

With the HubSpot and Zapier integration, you can export the responses as contacts into HubSpot and prepare your emailing list.

You can share your surveys such as NPS, UES, SUS, CES, CHS, etc. surveys via different channels or launch one in your product to collect real-time feedback.

Qualaroo also offers analytics and reporting features to help you analyze what the feedback is telling you, coupled with Sentiment Analysis functionality. With this, you can even conduct open-form surveys and analyze your customers’ verbatim responses for more precise feedback.

You can take the help of agencies that recruit survey respondents for you and then use a survey tool to start collecting feedback right off the bat.

Alex Papageorge · Answer

Do what you can to get a stranger on the phone! That is always a HUGE help. Not your brother or friend, a complete random stranger (more the better). I would suggest attempting this by emailing each sincerely and unique and ask for the help. People do tend to want to help other people, which I know is contrary to popular belief :)

Tarek Dajani · Answer

@roronoazoro Hey Dady. I honestly think influencer advertising is a waste of cash, especially at the beginning. At the start, just focus on the current customers, get feedback to improve your product, I don't think 2 months is enough time for you to do that., This is helpful, because when you do begin advertising it will be much easier to get conversions with a better product (i.e. decrease your conversions % and CAC). 
In terms of marketing, did you try SEM via google or bing even maybe? I don't know what your product is, but read about the difference of facebook and SEM, SEM lets you target customers that are more likely to convert since they are searching for something, unlike FB, which sometimes could basically mean targeting someone who has zero intent. But in all cases, having 121 users (I am guessing paying customers) at the first 2 months is excellent. Good luck :)

Kou · Answer

@jorge_briceno1 Thank you for your comment!! 
I know that feedback can be difficult to get.
If you could outsource your search just by tapping into the characteristics of the user you're looking for, would you use it?

Anamika Chaudhary · Answer

We are 3 months down the line since we launched in open beta. We have tried certain things and plan to implement some others. I am listing down all those over here, hoping some of it might be helpful!
1. Detailed feedback from actual "users" in friends and family: In the beginning even before releasing in open beta, we wanted to get real feedback to make sure the experience to the first few users is decent enough. Ours is an app for playing board games online with your friends. So, it wasn't very tough to find real users/target audience in our friend circles. Out of all our friends, some actually liked it, even without asking them for feedback they started coming up with ideas, feedback, what more do they want. I still keep going back to them whenever we are thinking of something new.
There will be some people in your friends and family who will give general advice, you should do this, do that, learn to identify these people and ignore if they are actually not even using the product much.

2. Any user who mailed regarding some initial feedback or an issue - We applied for Google Play Early Access and got featured. We had quite a few users writing to us that they really like the app, or they don't. Collecting those email ids and then asking them for further feedback is extremely useful.

3. We plan to give a pop-up at a convenient time inside the application to users, for ex who have played more than 20 games and users who have played less than 5 games. I am not sure if it will work, we won't bother them with it again and again, if they don't wish to they can just cancel it without providing feedback. 
But the way we want to put out the message in the pop up would be very authentic, how we are a small startup and what we want to provide them and how their feedback will add so much value in improving the product and their experience with it.

Andrew · Answer

For finding users I've tried the following:
- Asking friends and family: Not so great. Friends and family who helped were typically not my target market. Their feedback was also biased.
- Google Ads: Great for short term injection of relevant traffic to your landing page. Probably only worth doing in the initial phases till you get some organic traffic.
- Posting on forums: Great for long term organic traffic, but high effort. Many forums like reddit and Hacker News don't let new users post an ad directly. Be prepared to read the submission rules and engage with the community to gain Karma before posting your product.

For getting feedback I've tried the following:
- Slack: Sounds good in theory but totally useless unless you already have a large following
- Email: Great when users take the time to contact you.  Getting to that point took a while for me though
- Paid on-boarding tests with new users:  Great! Paying to seeing a new user trying to understand your product, download and use your app for the first time was hugely valuable. I conducted these sessions mostly in person, and recorded the sessions with video for future reference. Great to see where in the funnel or product your potential users are getting confused. The feedback on the product was also less biased and detailed.
- Voluntary telemetry module: Great for seeing how users interact with your product over the long term. This information can also be used to help calculate user retention, a great measure for how good your app is

Hope that helps!

Dady Ismael · Answer

@tdajani Thanks for your insightful advises..... Take a time to read and share your thought on the project here : https://www.producthunt.com/posts/noworri-2 l would really love to year what you think....................No l have tried SME yet. Thanks for this suggestion.

Fizzap Social Network · Answer

You must have a contact page on your site before you launch otherwise those who can be bothered to complain about bugs actually can.    There is already a channel set up to accept feedback @fizzap.com.feedback for new users to comment on the latest software release.

What have you tried to get feedback from your users so far?

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