How to create a help desk ticketing system?

It is very simple. You first need to have the right tool, and the rest will take care of itself. For example, I use ProProfs Help Desk (https://www.proprofsdesk.com/) - a user-friendly and versatile tool for ticket management. Its Gmail-like interface brings all our customer-facing inboxes - sales@, support@, billing@, support@, etc., on a shared space, where agents can track, prioritize, manage, and resolve tickets. Thanks to this ticketing tool, none of the support tickets fall through the cracks, and we are able to provide a timely and accurate response to every customer.